topic Re: Xperia L1 cannot use Messenger in Android

Xperia L1 cannot use Messenger

Anonymous — Mon, 30 Sep 2019 12:49:11 GMT

My Xperia L1 phone will not let me use Messenger as from today

The phone screen is showing something like 'This is out of date'

I have tried to update using Google Play App as the screen states

I do not seem to have Google Play App ... & ... have no idea how to proceed

I shall be going offline shortly ... but ... would appreciate any offers of help

Apologies for usual inate ineptitude regarding anything tech

Re: Xperia L1 cannot use Messenger

MI5 — Mon, 30 Sep 2019 12:53:24 GMT

@Anonymous

You need to look for "Play Store" in your apps and update messenger from there.

Open play store.

Tap the 3 horizontal bars at the top of page.

Tap on My apps and games.

Tap on Update all.

Re: Xperia L1 cannot use Messenger

Anonymous — Mon, 30 Sep 2019 18:08:42 GMT

Thank you @MI5 for your reply

I have located Google Play Store on my phone ... & ... see 3 vertical dots in top right hand corner of phone screen

Upon pressing the 3 dots 'Uninstall updates' is shown in top right hand corner of phone screen

I don't know what to do from this point ?

Apologies for making this 'heavy weather' as is usual with me and tech stuff

Re: Xperia L1 cannot use Messenger

MI5 — Mon, 30 Sep 2019 18:49:32 GMT

@Anonymous

You need to open the Play store app from your app drawer, not from settings >apps.

It might be in a folder named Google.

Re: Xperia L1 cannot use Messenger

MI5 — Mon, 30 Sep 2019 18:59:53 GMT

Looks like this.

Re: Xperia L1 cannot use Messenger

Anonymous — Mon, 30 Sep 2019 19:15:29 GMT

@MI5 I can't seem to see the 'carrier bag' icon you have kindly posted for me to search for *sighs*

As I am bordering on pressing things somewhat 'willy nilly' ... I think it's best I pick this up tomorrow, when hopefully I shall be able to do something more positive

Re: Xperia L1 cannot use Messenger

MI5 — Mon, 30 Sep 2019 19:24:49 GMT

It might look like this too.

Depends on what firmware you are on.....

Re: Xperia L1 cannot use Messenger

Anonymous — Mon, 30 Sep 2019 19:34:43 GMT

Thank you @MI5

I do not know what firmware I am on ... however ... my gut feeling is that I don't have it ... or ... it is somehow 'hidden'

I am beginning to have that boggling feeling

I do try with tech stuff ... but ... always seem to struggle

Guess I'm just not built for the 21st century *shrugs shoulders*

You have a lot of patience with my ineptness MI5, for which I heartily thank you

Re: Xperia L1 cannot use Messenger

MI5 — Mon, 30 Sep 2019 19:52:07 GMT

I'm sure it's there somewhere

To search for an application from the Application screen

When the Application screen is open, tap Search applications or simply swipe down on the Application screen or Home screen.
Enter the name of the application that you want to search for.

https://support.sonymobile.com/gb/xperial1/userguide/application-screen/#gref

Re: Xperia L1 cannot use Messenger

Anonymous — Mon, 30 Sep 2019 20:04:57 GMT

@MI5 wrote:
I'm sure it's there somewhere

To search for an application from the Application screen
When the Application screen is open, tap Search applications or simply swipe down on the Application screen or Home screen.
Enter the name of the application that you want to search for.
https://support.sonymobile.com/gb/xperial1/userguide/application-screen/#gref

Well, if you say it is there somewhere @MI5 then it should be ... however ... at present, in Wispa's World ... I think I need to go to Specsavers

Will properly checkout the link you have posted early tomorrow morning

Currently ... my brain is fast approaching co-codamol time

For now MI5 ... Over & Out

Re: Xperia L1 cannot use Messenger

Anonymous — Tue, 01 Oct 2019 08:38:32 GMT

The Good News is Messenger seems to be working ... ... ... it must have had a restful night's sleep

Facebook has updated

However, I didn't sleep at all last night ... a 1st for some while ... so ... I'm off for a kip now to catch up

No need to go outside today ... no plans in my phone's calendar

Have had a text from O2 saying that on 3 & 4 October they are doing work in a postcode area where the first 5 letters and numbers are the same as my house

@MI5 I shall search for that Play Store App on my phone relentlessly, using the link you have posted and again following what you have said above ... ... ... just not right now

Re: Xperia L1 cannot use Messenger

Anonymous — Thu, 03 Oct 2019 19:46:15 GMT

Post 9 on page 1 with the link has now worked

Thank you again @MI5

Re: Xperia L1 cannot use Messenger

MI5 — Thu, 03 Oct 2019 20:00:08 GMT

Well done

Re: Xperia L1 cannot use Messenger

Anonymous — Fri, 04 Oct 2019 07:17:39 GMT

@MI5 wrote:
Well done

Thank you for all your help @MI5 ... couldn't have done it without you

Re: Xperia L1 cannot use Messenger

Jenny105 — Thu, 17 Dec 2020 15:43:06 GMT

@Anonymous wrote:
Thank you @MI5
I do not know what firmware I am on ... however ... my gut feeling is that I don't have it ... or ... it is somehow 'hidden'
I am beginning to have that boggling feeling
I do try with tech stuff ... but ... always seem to struggle
Guess I'm just not built for the 21st century *shrugs shoulders*
You have a lot of patience with my ineptness MI5, for which I heartily thank you

I second both motions . These new gadgets are not user friendly unless one's knowledge is up to date via work or knowledgeable friends and family. And 2nd where would we be without M15 and (his) ability to put jargon into simple language and steps