topic Re: Wi-Fi and 4G calling in Android

Wi-Fi and 4G calling

Aran — Wed, 21 Aug 2019 03:51:21 GMT

Dear all,

I have a Huawei P10 brought from carphone warehouse and I am using the SIM only deal from O2.

I am having trouble activating WiFi calling on my phone, the setting just doesn't seem available.

I have updated my software to EMUI 9 and O2 have told me that they have activated the service on their side (which I have verified in My O2) however the setting has still not appeared.

I am not running any O2 firmware (I don't even know where to download it), my phone does receive 4G signal and sometimes 4G+, but I am confused as to how I can enable WiFi calling.

Any help would be much appreciated!

Re: Wi-Fi and 4G calling

DaleEvans — Wed, 21 Aug 2019 06:10:40 GMT

I have exactly the same issue on my s10 plus.
I've had a sim swap completed but this option is still very much an issue.
I find that once I've turned my phone on if I remove the sim tray then put it back in while the phone is turned on the option for wifi calling appears.
I believed this was a fault with my phone but lots of people are having the same issues so surely it must be a problem from o2s and.

Re: Wi-Fi and 4G calling

JascaDucato — Wed, 21 Aug 2019 08:20:37 GMT

WiFi and 4G Calling is not available on O2 devices bought through Carphone Warehouse. There are slight firmware differences between devices sold by CW and O2 and one of these differences is the ability to use WiFi and 4G Calling.

This is not an error, but a concious decision on O2's part.

Re: Wi-Fi and 4G calling

MI5 — Wed, 21 Aug 2019 08:25:58 GMT

@JascaDucato wrote:
WiFi and 4G Calling is not available on O2 devices bought through Carphone Warehouse. There are slight firmware differences between devices sold by CW and O2 and one of these differences is the ability to use WiFi and 4G Calling.

This is not an error, but a concious decision on O2's part.

This is correct for some devices but not all.

The Samsung S10, for example, will work with the generic firmware as supplied on phones by CPW.

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Re: Wi-Fi and 4G calling

MI5 — Wed, 21 Aug 2019 08:29:03 GMT

@Aran wrote:
Dear all,
I have a Huawei P10 brought from carphone warehouse and I am using the SIM only deal from O2.

I am having trouble activating WiFi calling on my phone, the setting just doesn't seem available.
I have updated my software to EMUI 9 and O2 have told me that they have activated the service on their side (which I have verified in My O2) however the setting has still not appeared.

I am not running any O2 firmware (I don't even know where to download it), my phone does receive 4G signal and sometimes 4G+, but I am confused as to how I can enable WiFi calling.
Any help would be much appreciated!

The P10 is not supported by O2 for wifi calling.

Re: Wi-Fi and 4G calling

Aran — Wed, 21 Aug 2019 10:38:28 GMT

Thanks Dale for replying, I gave your method a try and unfortunately it didn't work for me. I have a strong feeling that those citing Hauwei devices are not supported are probably right (I have seen the devices supported list and Huawei isn't listed) it just seems too unfair.

Re: Wi-Fi and 4G calling

PhoneChanger — Thu, 22 Aug 2019 08:20:17 GMT

Its the way O2 is with enabling on devices, there is only a small number approved at the moment. We keep hoping the situation will improve but there is little signs of it

Re: Wi-Fi and 4G calling

BOSSGOGG — Sun, 25 Aug 2019 18:17:54 GMT

Another O2 WiFi calling post.

Unfortunately if its not on O2's very restrictive list, it won't work.

( although it's not been updated to include my Note10+ 5G which works out the box.

xWifi and 4G Calling device list

Wifi and 4G Calling is currently available on the following devices:

iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SESamsung Galaxy S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A10, A20e, A50, A70, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact, Xperia 10, Xperia L3Oneplus 5, 5T, 6, 6THTC U11Doro 8035Google Pixel 3, Pixel 3 XL