topic Re: Emails in Android

Emails

Anne22 — Sat, 10 Aug 2019 15:19:56 GMT

I'm having trouble responding or sending emails. The message which comes up is "unable to bring certificate from server" can anyone help? Thanks Anne

Re: Emails

jonsie — Sat, 10 Aug 2019 15:44:49 GMT

Perhaps you could try deleting and setting up the account again. Also check you have the correct data bolt on by calling customer service.

Re: Emails

MI5 — Sat, 10 Aug 2019 15:56:59 GMT

@Anne22

Sounds like your outgoing email settings are wrong.

Who is your email provider?

Re: Emails

Anne22 — Sun, 11 Aug 2019 09:11:31 GMT

Hi MI5, my provider is hotmail.

Re: Emails

MI5 — Sun, 11 Aug 2019 10:07:02 GMT

Try these outgoing settings.
Hotmail SMTP Server: smtp.live.com
Hotmail SMTP Username: Your complete Windows Live Hotmail email address (e.g. me**Personal info** or me@live.com)
Hotmail SMTP Password: Your Windows Live Hotmail password
Hotmail SMTP Port: 587
Hotmail SMTP TLS/SSL Required: yes

Re: Emails

Marjo — Wed, 14 Aug 2019 09:01:09 GMT

Hi @Anne22 , just wanted to check if you tried out the above settings and if you had any luck with your emails since you last posted?

Re: Emails

Anne22 — Wed, 14 Aug 2019 10:02:30 GMT

Hi, unfortunately no as my email is already set up I'd have to delete it and start again which means I'll lose all my emails and I cant afford to do that at the moment. I think I'll pop into O2 store. Thanks for the help everyone. Xx

Re: Emails

MI5 — Wed, 14 Aug 2019 10:43:24 GMT

Changing the details as I gave you above will not delete your emails at all and they will all still be on the Hotmail server anyway.

Re: Emails

jonsie — Wed, 14 Aug 2019 20:08:54 GMT

@MI5 is correct, you wont lose any emails. They will all still be there when you log back on just as they would be if you logged on from a PC.

Re: Emails

MI5 — Wed, 14 Aug 2019 20:14:39 GMT

It's most likely just as simple as changing the port and ensuring that the SSL option is ticked.

There is also a dedicated Hotmail app that you can use if all else fails.