topic Re: Unlock in Android

Unlock

Darren1 — Thu, 01 Aug 2019 13:27:02 GMT

Hey. I requested an unlock code nearly two weeks ago and haven't seen it yet. Would this come via email? I requested it via your call centre.

Kind regards
D

Re: Unlock

Bambino — Thu, 01 Aug 2019 13:39:42 GMT

@Darren1 Are you sure the phone is locked? Have you tried a different network's sim? Did you follow this unlock guide? https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlock

Darren1 — Thu, 01 Aug 2019 13:55:21 GMT

Hia,
Thanks for the link. Yes I tried the sim beforehand.
It's a Samsung phone s8.

Regards
Darren

Re: Unlock

MI5 — Thu, 01 Aug 2019 14:06:51 GMT

@Darren1 I'd request it again using the link in your MyO2.

It's usually the best way.