topic Re: Some number can't call or text me in Android

Some number can't call or text me

Nosey — Wed, 24 Jul 2019 07:51:24 GMT

I changed to O2 giffgaff and the problem started so I changed back directly with O2 and the problem remains. Since changing to giffgaff certain contacts can't call or text me, they are not blocked on the handset. Any ideas please?

Re: Some number can't call or text me

Cleoriff — Wed, 24 Jul 2019 07:58:51 GMT

@Nosey

Have you tried deleting those contacts and reinstalling them?

Otherwise I would try a new sim.

Best of luck and welcome to the forum

Re: Some number can't call or text me

Nosey — Wed, 24 Jul 2019 08:00:44 GMT

Dear Cleoriff thankyou for the reply, I have tried a new sim and reinstalling all the contacts, still no joy.

Re: Some number can't call or text me

gmarkj — Wed, 24 Jul 2019 08:08:48 GMT

Sounds like it might be a porting issue.
Try calling customer services and see what they say.
Best time to call is normally between 8am and 8:30am.

Re: Some number can't call or text me

Nosey — Thu, 25 Jul 2019 08:40:06 GMT

Dear Gmarkj

Thank you for your reply, I'll give them a call.