topic Re: Unlock phone from o2 problem in Android

Unlock phone from o2 problem

afiifafiifa — Tue, 23 Jul 2019 11:21:10 GMT

Asked my phone to unlock but failed:

"Dear A

Thank you for your unlatching request for IMEI . The
mobile number that you provided is 075.

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code.

Thank you,

O2 Customer Service"

Got this LG G4 for replacement from O2 when the first one died. Locked to O2. Tried with hungarian sim, Not working. How can be locked to O2 sim but in the same time not able to unlock?

Re: Unlock phone from o2 problem

Cleoriff — Tue, 23 Jul 2019 11:27:02 GMT

Hi @afiifafiifa

Did you folllow the advice in this thread? https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Have you tried another UK sim in your phone?

If you have tried all this and are still having problems I will ask @EmilieT one of the community managers to help.

Welcome to the forum by the way

Re: Unlock phone from o2 problem

afiifafiifa — Tue, 23 Jul 2019 11:32:15 GMT

thx

Re: Unlock phone from o2 problem

MI5 — Tue, 23 Jul 2019 11:42:40 GMT

O2 have told us emphatically that insurance replacements will be unlocked by themselves.
I would call 202 to explain.

Re: Unlock phone from o2 problem

jonsie — Tue, 23 Jul 2019 12:48:00 GMT

Have you tried another sim card?

Re: Unlock phone from o2 problem

MI5 — Tue, 23 Jul 2019 13:01:00 GMT

Apparently tried with a Hungarian sim card.

Re: Unlock phone from o2 problem

jonsie — Tue, 23 Jul 2019 13:02:17 GMT

Ok @EmilieT then maybe.

Re: Unlock phone from o2 problem

EmilieT — Tue, 23 Jul 2019 13:56:58 GMT

Hey @afiifafiifa, and sorry to hear you're having some difficulties with your phone! I can certainly get someone to take a look at what's going on for you - I'll just need a few more details first so I will send you a Private Message on the forum shortly

Cheers for the mention and advice guys @Cleoriff @MI5 @jonsie