topic Dual sim probs in Android

Dual sim probs

Durhamdad54 — Tue, 16 Jul 2019 10:21:45 GMT

Hi I bought the honor 8x in April it's fine great mobile I have o2 in sim 1 and asda in sim 2

Then I updated to pie

Now all was well no probs with both sims I never changed any settings but this last week if people ring o2 sim1 it goes straight to voicemail but at random times I when to o2 shop and surprise worked perfect but hours later it plays up again

I did turn off and on took sim out cleaned it turned voicemail on and off 1750 and 1760

But still not working

Today tried ringing it and perfect yes....... But at third call it's back

Any ideas it's doing my head in

Re: Dual sim probs

gmarkj — Tue, 16 Jul 2019 10:26:39 GMT

I'll tag someone with a dual sim phone @Durhamdad54 to see if he can help.
Ever see this before @MI5?

Re: Dual sim probs

MI5 — Tue, 16 Jul 2019 10:39:06 GMT

@Durhamdad54 @gmarkj

No, not had this issue. The only thing I can think of is a signal drop which is forcing calls to VM intermittently

Try dialing ##002# which will cancel all diverts and see if it changes anything.

Re: Dual sim probs

Bambino — Tue, 16 Jul 2019 10:40:02 GMT

@Durhamdad54 Go back to the O2 shop and ask them to swap your sim for a new one. They can do it very quickly while you're there. It can take 24 hours to swap but it's normally much faster than that. No harm in trying that to see if it helps.

Re: Dual sim probs

MI5 — Tue, 16 Jul 2019 11:26:00 GMT

I'd also check for any network issues or maintenance as this can cause intermittent signal issues https://status.o2.co.uk/

Re: Dual sim probs

Durhamdad54 — Tue, 16 Jul 2019 12:34:27 GMT

Thanks for helpful responses
I tried ##002# it says unknown response think it's back to O2 shop get new monthly sim

Re: Dual sim probs

Bambino — Tue, 16 Jul 2019 14:40:27 GMT

That's probably the simplest way to do it, @Durhamdad54. Hopefully it will resolve the issue. Please come back and let us know how you got on. Good luck.:smileywink:

Re: Dual sim probs

MI5 — Tue, 16 Jul 2019 14:43:01 GMT

Taking a flyer on you being in Durham but there is reported maintenance work ongoing there currently.

Re: Dual sim probs

Durhamdad54 — Fri, 19 Jul 2019 13:52:39 GMT

So great staff in o2 shop changed dim but still no good bless them they tried everything so we decided to back up and do factory reset.... Oh poo!!! Did full reset and it still not fixed sim works fine in other mobile so it's got to be mobile settings

Re: Dual sim probs

MI5 — Fri, 19 Jul 2019 14:09:25 GMT

You'll have to manually go through all the call divert settings and turn them off as you can't use the shortcode. This is due to having WiFi calling enabled on your account regardless of whether you use it or not.

Re: Dual sim probs

Durhamdad54 — Fri, 19 Jul 2019 16:31:54 GMT

Think I found a way round it lol if I set sim 1 o2 to divert all calls to sim 2 asda it works I have unlimited mins do I pay extra to do this my contract ends end sept

Re: Dual sim probs

MI5 — Fri, 19 Jul 2019 17:17:37 GMT

That kinda confirms the problem is network related and no, it won't cost you any extra to divert the calls unless you get called from an international number.

Re: Dual sim probs

Durhamdad54 — Fri, 19 Jul 2019 19:05:39 GMT

Thanks for the reply
So what do I do now o2 changed dim in shop still no good lol

Re: Dual sim probs

MI5 — Fri, 19 Jul 2019 19:10:27 GMT

Report the issue to O2 through the My Network app https://www.o2.co.uk/apps/my-network