topic Re: May firmware update in Android

May firmware update

AdiHotdog — Thu, 20 Jun 2019 11:16:14 GMT

hi all just a quick question I can see that the June update for the Samsung S10 is getting pushed when are the O2 users going to receive the May update?
Thanks
Adrian

Re: May firmware update

MI5 — Thu, 20 Jun 2019 11:20:23 GMT

@AdiHotdog

There is no guarantee that O2 will push out every monthly update.

They will only push those that they feel necessary or critical.

@Chris_K will confirm fully though.

Re: May firmware update

AdiHotdog — Thu, 20 Jun 2019 11:22:25 GMT

Ok thanks for the reply

Re: May firmware update

gmarkj — Thu, 20 Jun 2019 11:47:57 GMT

June would be nice - I have the Jan update at the minute!!

Re: May firmware update

Chris_K — Thu, 20 Jun 2019 14:45:55 GMT

@MI5 wrote:

@AdiHotdog

There is no guarantee that O2 will push out every monthly update.

They will only push those that they feel necessary or critical.

@Chris_K will confirm fully though.

Generally speaking we push every security update we're sent by the vendors, and these typically have tighter turnarounds than full software updates. I've got some more info over on the Q&A thread.

Once we approve the update, it's entirely in the hands of the vendor (eg, Samsung, Sony, etc) to push this out to customers but this can take days or even weeks depending on their own agenda, scheduling and testing. It's also worth noting that sometimes customers might see non-monthly security updates on devices with other networks - and these can be network specific, which other networks won't receive. For example, we might need an update from Samsung to resolve a Wifi Calling issue on a specific model, which other networks won't need - and hence won't receive.

@gmarkj wrote:
June would be nice - I have the Jan update at the minute!!

Eek, that doesn't quite sound right. If you're on the S10, then the devices in our office are currently on the April update so it sounds like you're missing some somewhere. Have you tried a manual update check?

@AdiHotdog wrote:
hi all just a quick question I can see that the June update for the Samsung S10 is getting pushed when are the O2 users going to receive the May update?
Thanks
Adrian

The good news is we approved this update for S10 devices last week so we expect its release to customers to be imminent, so keep your eyes peeled and you should see this pop up soon

Re: May firmware update

gmarkj — Fri, 21 Jun 2019 06:31:51 GMT

@Chris_K wrote:

@gmarkj wrote:
June would be nice - I have the Jan update at the minute!!

Eek, that doesn't quite sound right. If you're on the S10, then the devices in our office are currently on the April update so it sounds like you're missing some somewhere. Have you tried a manual update check?

No, I use the LG v30 @Chris_K .

Any ideas as to where they are?

Re: May firmware update

Chris_K — Fri, 21 Jun 2019 08:21:54 GMT

@gmarkj wrote:

No, I use the LG v30 @Chris_K .

Any ideas as to where they are?

This was never sold on O2 - I think it was maybe a CPW exclusive, so you should be on the open market update path. That being said, doing a search on Twitter, it does seem like this is an issue shared by many when it comes to LG.

Best advice I can give is to try contacting LG directly to see what the status is of any updates, as any updates will be coming directly from them.

Re: May firmware update

gmarkj — Fri, 21 Jun 2019 08:49:05 GMT

Good point - will drop them a note and see what's going on.