topic Re: Sony Xperia cutting calls after 17 minutes in Android

Sony Xperia cutting calls after 17 minutes

Rosy — Tue, 11 Jun 2019 13:14:34 GMT

My Sony Xperia is cutting me off from conference calls after 17 minutes. It did it 3 times in a row at the 17 minute mark so I'm sure this is not me pressing something and not a network connection issue. Is it a setting on the phone or something O2 has imposed?

Re: Sony Xperia cutting calls after 17 minutes

Bambino — Tue, 11 Jun 2019 13:51:51 GMT

Seems to be a Sony day today. @Rosy Here is the link for Sony support:https://www.sony.co.uk/electronics/support

I will also tag @viridis who is our resident Sony expert.

Re: Sony Xperia cutting calls after 17 minutes

Anonymous — Tue, 11 Jun 2019 14:24:37 GMT

@Rosy O2 won’t have done anything. It’ll likely be a setting somewhere In the phone

Re: Sony Xperia cutting calls after 17 minutes

Anonymous — Tue, 11 Jun 2019 20:57:54 GMT

@Rosy

Does the phone restart when this happens?

What happens on a standard call?

If it does it could be weird issue that has developed in Android and could be fixed with a factory reset or it could be a battery issue where the battery isn't supplying a constant current.

Make sure you back up your contacts to Google https://support.sonymobile.com/global-en/xperiaxa/userguide/backing-up-contacts/#gref

Then do a factory reset https://support.sonymobile.com/global-en/xperiaxa/faq/apps-&-settings/the-phone-freezes-or-applications-suddenly-shut-down/

If that doesn't fix it you'll need to get it looked at.

Re: Sony Xperia cutting calls after 17 minutes

MI5 — Tue, 11 Jun 2019 21:10:22 GMT

Dropped calls are invariably a network issue.

Re: Sony Xperia cutting calls after 17 minutes

Rosy — Tue, 11 Jun 2019 21:14:36 GMT

No there are no other symptoms. There a is single beep and the call ends but otherwise the phone seems fine, like it was very deliberate. It might be a time out because I'm not speaking but if so I'd hope there is a setting somewhere to increase the time out delay and I can't find one.

Re: Sony Xperia cutting calls after 17 minutes

MI5 — Tue, 11 Jun 2019 21:22:46 GMT

If it is the standard network time out (designed to prevent accidental calls running up huge bills) you can't change the setting yourself.