topic Re: Smartphone not working 17m old in Android

Smartphone not working 17m old

Jenny105 — Mon, 27 May 2019 21:18:47 GMT

Hi suddenly my Amplicomms smartphone M9500-p1 stopped working

A notifications box appeared over the top of the Messenger page.

It was Rebooted to correct the error but only a blank black page with tiny writing on 4 lines, including an < moving up and down

The case felt warm

Does anyone recognise the symtoms ? Is there any chance its repairable - Ill try Amplicomms tomorrow .

Ive worked its cost me approx 10.20 a month in terms of the phone itself plus approx 5.00 for 02 monthly charge.

Re: Smartphone not working 17m old

Cleoriff — Mon, 27 May 2019 21:27:18 GMT

@Jenny105

I wonder if it needs a replacement battery?

You could recharge it again and see what happens after an hour or so?

Re: Smartphone not working 17m old

MI5 — Mon, 27 May 2019 21:27:38 GMT

Hi @Jenny105

Sounds like it's gone into a bootloop.

It may not be the end of the road as a repair shop could reflash the firmwar but you could try holding the power button for 20-30 seconds to force a reboot.

Re: Smartphone not working 17m old

Bambino — Mon, 27 May 2019 23:44:51 GMT

You can buy a brand new one for £175 on Amazon, which is what you've already paid in 17 months and then get a sim only contract.

Re: Smartphone not working 17m old

MI5 — Tue, 28 May 2019 05:23:20 GMT

@Jenny105

I've just checked and there is a 2 year warranty so at 17 months old you're covered for a repair or replacement anyway http://amplicomms.com/index.php?en_faq

Re: Smartphone not working 17m old

Jenny105 — Tue, 28 May 2019 20:26:05 GMT

@Cleoriff wrote:
@Jenny105
I wonder if it needs a replacement battery?

You could recharge it again and see what happens after an hour or so?

Hi Ive recharged the battery the same words came up on the background. After a while the screen went blank and will not switch on. But thanks. I might try a replacement battery

Re: Smartphone not working 17m old

Jenny105 — Tue, 28 May 2019 20:29:53 GMT

@MI5 wrote:
Hi @Jenny105
Sounds like it's gone into a bootloop.
It may not be the end of the road as a repair shop could reflash the firmwar but you could try holding the power button for 20-30 seconds to force a reboot.

I tried recharging the battery as it had got VERY low. I tried the 20-30secs yesterday and the same small words appeared but after a while even those disappeared.
How does one find a reputable repair shop? This is something ive never used before

Re: Smartphone not working 17m old

Jenny105 — Tue, 28 May 2019 20:36:10 GMT

@MI5 wrote:
@Jenny105
I've just checked and there is a 2 year warranty so at 17 months old you're covered for a repair or replacement anyway http://amplicomms.com/index.php?en_faq

Hi, I tried the Ammplicomms website which suggested approaching the company I bought it from (Action for Hearing Loss) But I will try Ammplicomms advice service tomorrow. Thanks.

PS i went to Spain last week . Wifi was used a couple of times . Could the phone have caught Spanish bug !!?

Re: Smartphone not working 17m old

MI5 — Tue, 28 May 2019 21:00:43 GMT

No, I doubt it's caught anything like that, just a random computer glitch

Re: Smartphone not working 17m old

Jenny105 — Sat, 01 Jun 2019 07:44:20 GMT

I phone the seller Action for Hearing Loss. They agreed it sounded like was a computer error. Its been posted back in original box, well padded and full price postage for replacement insurance if lost in the post. Fingers crossed . I miss the thing

Re: Smartphone not working 17m old

Cleoriff — Sat, 01 Jun 2019 08:18:16 GMT

Hope you get it fixed and back to you soon @Jenny105

Re: Smartphone not working 17m old

Jenny105 — Wed, 05 Jun 2019 18:45:56 GMT

@Cleoriff wrote:
Hope you get it fixed and back to you soon @Jenny105

Awaiting developments . I hope I hear before mid June as I will be travelling and it would be useful to have it back.

I will need to start researching in case the repair is too high a price.

If i go for a repair how long do smartphones last these days before giving up the ghost.???? If its not too high a price i might have it repaied on ecological grounds. But if its going to die in 3- 6 m then maybe its not worth doing the repair - if u c wot i mean !!!

Re: Smartphone not working 17m old

MI5 — Wed, 05 Jun 2019 18:50:46 GMT

I’ve still got my S3 I had in 2012 and an iPhone 5 from around the same time, so they can go on for a good few years.

Re: Smartphone not working 17m old

Jenny105 — Mon, 10 Jun 2019 07:39:31 GMT

@MI5 wrote:
@Jenny105
I've just checked and there is a 2 year warranty so at 17 months old you're covered for a repair or replacement anyway http://amplicomms.com/index.php?en_faq

Yes that was correct M15. Action for Hearing Loss sent the phone to Amplico It was fixed & home in a few days. Only cost 7.00 postage to cover 1st class and insurance

Incidentally this same phone was a * buy @ A F H L website 4 just under 90.00 (no VAT for deaf people) . So I bought one either to replace the present one, or travelling ; or back up or for hubby to try; Or for g'daughter to use when she goes to secondary school.

I expect theres a new version coming out but this suits me as a deaf and older person

Yeah WIN WIN . Thanks M15 and to other contributors

@MI5 wrote:
@Jenny105
I've just checked and there is a 2 year warranty so at 17 months old you're covered for a repair or replacement anyway http://amplicomms.com/index.php?en_faq

Re: Smartphone not working 17m old

MI5 — Mon, 10 Jun 2019 07:43:53 GMT

That's good news @Jenny105

Re: Smartphone not working 17m old

Jenny105 — Mon, 10 Jun 2019 15:09:47 GMT

its not fixed - its brand new !!!

Any tips on what safety settings to do , ignorance was bliss with the original

@MI5 wrote:
That's good news @Jenny105

Re: Smartphone not working 17m old

MI5 — Mon, 10 Jun 2019 15:55:09 GMT

Nothing required. Android has it's own built in security.

Re: Smartphone not working 17m old

Jenny105 — Mon, 10 Jun 2019 20:56:54 GMT

Thats a thought. ESET NOD 32 was set onto my old phone.

Either I transfer it to this or wait for the tablet to arrive and make use of it on there. Its very useful on Lappy, picks up any nasties even when Im not looking.

Re: Smartphone not working 17m old

MI5 — Mon, 10 Jun 2019 21:00:03 GMT

Whatever you are comfortable with using, but as I said, there;s no real need for anything.