topic Re: Huawei no longer getting Android securityupdates. in Android

Huawei no longer getting Android securityupdates.

SteffTJ — Sun, 19 May 2019 19:51:41 GMT

Google announced they're no longer working with Huawei. So this means no software updates including security updates.

I'm 1 month into a contract with a P30, would they let me swap handsets? Don't feel like going 2 years without feature or security updates!

Re: Huawei no longer getting Android securityupdates.

MI5 — Sun, 19 May 2019 19:55:26 GMT

@SteffTJ I've not heard anything official from O2 regarding this so best to tag in @Martin-O2 or @Chris_K for the official line.......

Re: Huawei no longer getting Android securityupdates.

Cleoriff — Sun, 19 May 2019 20:04:09 GMT

@Martin-O2 @Chris_K ?

Re: Huawei no longer getting Android securityupdates.

MI5 — Sun, 19 May 2019 20:10:29 GMT

Another issue!

Re: Huawei no longer getting Android securityupdates.

BOSSGOGG — Sun, 19 May 2019 20:20:45 GMT

Ouch.

Huawei no go

Re: Huawei no longer getting Android securityupdates.

Bambino — Sun, 19 May 2019 20:28:41 GMT

@SteffTJ This article offers some explanation of the situation: https://www.cnbc.com/2019/05/19/google-suspends-some-business-with-huawei-after-trump-blacklist.html

"Huawei will continue to have access to the version of the Android operating system available through the open source license that is freely open to anyone who wishes to use it.

But Google will stop providing any technical support and collaboration for Android and Google services to Huawei going forward, the source said."

As you're also already outside the cooling off period, you most likely wouldn't be able to swap phones, but that's just a guess.

You can wait and see if the community admin know any more, or you could speak to customer service tomorrow. https://www.o2.co.uk/contactus

Re: Huawei no longer getting Android securityupdates.

pgn — Sun, 19 May 2019 20:27:29 GMT

@BOSSGOGG wrote:
Ouch.

Huawei no go

@Cleoriff - Honor mentined at the foot of the article @BOSSGOGG mentions above, knowing you recently won such a beast...(!).

Re: Huawei no longer getting Android securityupdates.

Cleoriff — Sun, 19 May 2019 20:32:53 GMT

@pgn wrote:

@BOSSGOGG wrote:
Ouch.

Huawei no go
@Cleoriff - Honor mentined at the foot of the article @BOSSGOGG mentions above, knowing you recently won such a beast...(!).

I knew it was too good to be true!!

Re: Huawei no longer getting Android securityupdates.

MI5 — Sun, 19 May 2019 20:34:52 GMT

Well that's rendered all Huawei phones pretty worthless now, that's for sure......

Re: Huawei no longer getting Android securityupdates.

Cleoriff — Sun, 19 May 2019 20:38:01 GMT

This about the phone I won

Honor, a sub-brand of Huawei, had been set to launch the Honor 20 on Tuesday May 21, in London — it’s unclear what will now happen.

Re: Huawei no longer getting Android securityupdates.

SteffTJ — Sun, 19 May 2019 20:40:49 GMT

No Google apps in future phones is a death sentence, I feel. Yes you can still put them there by sideloading but can you imagine a sales person having to explain that to the average customer?

Re: Huawei no longer getting Android securityupdates.

Caff — Sun, 19 May 2019 20:57:15 GMT

As a family of Huawei phone owners tied in at the start of contracts we are very concerned.

Re: Huawei no longer getting Android securityupdates.

MI5 — Sun, 19 May 2019 21:03:44 GMT

@Caff wrote:
As a family of Huawei phone owners tied in at the start of contracts we are very concerned.

As would I be.....

Re: Huawei no longer getting Android securityupdates.

Anonymous — Sun, 19 May 2019 21:06:39 GMT

What a great move (not)

Re: Huawei no longer getting Android securityupdates.

Bambino — Sun, 19 May 2019 21:07:21 GMT

It's highly unlikely that O2, nor indeed any company who sells this brand of phone will offer any compensation to anyone who already owns one. They will all say the phones were sold in good faith, and no one could have seen this situation coming in advance.

Re: Huawei no longer getting Android securityupdates.

TheEdge — Sun, 19 May 2019 23:05:25 GMT

Pretty concerned about this, especially given my 14 day cooling off period finished a few days ago.

Am I now doomed to two years paying £60 a month for an unsupported brick with most of the apps I use disabled?

Starting to wish I'd just bought my fourth Xperia in a row...

Re: Huawei no longer getting Android securityupdates.

madasaf1sh — Mon, 20 May 2019 06:27:41 GMT

Unfortunately i think you are, as this isn't down to o2 or Huawei, but a panicky US Government who have decreed that Huawei are a risk to national security, and have leaned on Google to remove access.

I agree with @Bambino, i very much doubt any network will offer compensation, as this is nothing to do with them, its between the governments of the US and China.

Re: Huawei no longer getting Android securityupdates.

TallTrees — Mon, 20 May 2019 07:10:10 GMT

Huawei very tempting 🤔

I had made up my mind to buy a new mobile from Samsung a well known and tested manufacturer already independently having previously bought other equipment from Samsung. Also Samsung having a shop in town for a hands on look, next door to O2.

I didn't need another phone but Microsoft is withdrawing support from end of this year. Nothing I could do about that.

Huawei were very competitive offering very good value for money got to say very tempting.

No one could foresee this event and it goes to show how a decision across the pond can hurt the innocent.
Perhaps they may support already purchased and running phones. I hope so.

Best of luck to everyone with a Hauwei and hope it'll work through for a good outcome eventually.

Re: Huawei no longer getting Android securityupdates.

Peter247 — Mon, 20 May 2019 07:33:28 GMT

I would have thought the Consumer Rights Act would cover this for a refund or contract cancellation?
Or at least a warranty claim as it's unreasonable for the device to stop receiving updates if it's less than a year old, particularly security updates etc.

Re: Huawei no longer getting Android securityupdates.

TallTrees — Mon, 20 May 2019 07:47:26 GMT

Good thought @Peter247

This is very interesting as the phone is working perfectly.