topic Re: Huawei android no support issue in Android

Huawei android no support issue

npears2018 — Mon, 20 May 2019 10:28:21 GMT

Have had a Huawei p20 mate pro since march this month since then google has anounced they are no longer supporting the android operating system which means there are no securoty updates.

As this deems the phone as not meeting requirements as sold can the phone be returned to O2 for a different model where android will be supported.

Re: Huawei android no support issue

MI5 — Mon, 20 May 2019 10:32:33 GMT

@npears2018 already being discussed here https://community.o2.co.uk/t5/Android/Huawei-no-longer-getting-Android-securityupdates/td-p/1223921

Re: Huawei android no support issue

aerowave — Mon, 20 May 2019 10:37:01 GMT

I'm in the same boat now. Mate 20 Pro purchased on launch day, so not even a year old and I'm not happy about keeping a phone that has been dropped by Google.

What is O2's stance on this? Obviously this a quite a significant change since the contract for the device was signed!

Tom.

Re: Huawei android no support issue

Bambino — Mon, 20 May 2019 13:09:13 GMT

Whatever is happening now is completely out of the control of O2 or any other network who sells Huawei phones. Just saw this. Huawei will support existing phones.

https://www.reuters.com/article/us-huawei-tech-usa-android/huawei-to-support-its-devices-after-google-android-bar-idUSKCN1SQ0T1

@Martin-O2 Can this and any other thread on the same subject that will undoubtedly appear please be merged with this one: https://community.o2.co.uk/t5/Android/Huawei-no-longer-getting-Android-securityupdates/m-p/1223921

Re: Huawei android no support issue

jonsie — Mon, 20 May 2019 23:43:02 GMT

Yes, as said elsewhere, we need a main thread with any O2 announcement on it.

Re: Huawei android no support issue

Martin-O2 — Thu, 23 May 2019 09:33:39 GMT

Hey guys the official response from O2 has been posted here.

Edit:

Hi guys,

We now have a Q&A on the Huawei situation live on the community. You can read the Q&A here.

If you have any questions that are not answered in the Q&A please drop them in the thread and we'll do our best to get them answered for you.