topic Re: P20 Pro WiFi calling in Android

P20 Pro WiFi calling

Jamie_TYV — Wed, 01 May 2019 14:23:02 GMT

I have had my P20 Pro since October 2018. I love the handset and have been promised since day one that WiFi calling would soon be available. I have very poor reception in my place of work (old stone building, dipped in a shallow valley). Live chat keep telling me that I should be able to use WiFi calling now but even with the latest version of Android available on my handset I have no options in settings to activate it. I am now regularly missing or dropping important calls and this is driving me nuts.

Can anyone shed any light?

I feel like O2 Customer Service keep fobbing me off regarding this. Had I realised I would have all this trouble, I would have chosen a different (already supported) handset at upgrade last year.

Re: P20 Pro WiFi calling

Cleoriff — Wed, 01 May 2019 14:29:52 GMT

Hi @Jamie_TYV

It's still not on the supported list

Wifi and 4G Calling is currently available on the following devices:

iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE
Samsung Galaxy S10, S10e, S10 Plus, S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9
Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact, Xperia 10, Xperia L3
Oneplus 5, 5T, 6, 6T
HTC U11
Doro 8035
Google Pixel 3, Pixel 3 XL

I will mention @Chris_K and see if he has any news as to when this may happen

Re: P20 Pro WiFi calling

jonsie — Wed, 01 May 2019 14:36:24 GMT

I feel O2 are dragging their backsides with wifi calling. Such a shame that these quite new handsets aren't supported yet. Customer service will fob you off because they have no idea when handsets will get wifi calling.

Re: P20 Pro WiFi calling

Jamie_TYV — Wed, 01 May 2019 15:50:13 GMT

Cleoriff, thanks for the info. My frustration comes from being PROMISED that it would be available "soon" and here I am 8 months into my contract and still nothing... I love the camera, the speed and the form of this phone but genuinely wish now I had just gone for something that was on the list already!

Re: P20 Pro WiFi calling

Cleoriff — Wed, 01 May 2019 17:43:02 GMT

@Jamie_TYV

I can understand your frustration, I would be exactly the same.

Re: P20 Pro WiFi calling

MI5 — Wed, 01 May 2019 17:46:43 GMT

Customer services still telling porkies to get a sale I see!

Re: P20 Pro WiFi calling

Chris_K — Thu, 02 May 2019 10:34:34 GMT

Nothing new to share just yet I'm afraid, but this is very much still something we're working closely with Huawei on. Neither of us wish to release the functionality until we're happy it will provide a seemless, positive customers experience.

As soon as there's more to share, we will. Unfortunately due to the nature of testing, and the complexity of the functionality, it's difficult to give any sort of ETA I'm afraid.

Re: P20 Pro WiFi calling

Jamie_TYV — Tue, 14 May 2019 10:05:36 GMT

OK, so loathed as I am to do this, i think im going to have to look at changing my network.

I have been a loyal and good customer of O2 for over 10 years, and don't want to have to leave, but seeing as Wi-Fi calling is available on other networks with the same handset, i see no further option (unless anyone can make any suggestions?)

The value of my current handset just about covers my remaining device bill, which once paid off should allow me to close my O2 account.

Its a sad time for me, so I welsome ideas and suggestions from other?

Re: P20 Pro WiFi calling

Foddersin — Fri, 17 May 2019 17:39:17 GMT

The only thing would be for O2 to pull their fingers out every other network can support and provide a good and seamless customer experience so what makes them so special that they can't?

Re: P20 Pro WiFi calling

Ste_A — Mon, 27 May 2019 12:24:32 GMT

None of the P20 phones on O2 support wifi or VoLTE calling. So why is this page still up: https://www.o2.co.uk/help/phones-sims-and-devices?page=device/huawei/p20/topic/settings/how-to-activate-volte/1

Very Misleading!

Re: P20 Pro WiFi calling

Foddersin — Mon, 27 May 2019 20:58:11 GMT

Unfortunately it would seem like O2 are just going to blame Huawei for the complexity of the issue yet you can get this on a budget Doro handset, makes me wonder are they actually working on this? I think not given how a budget phone can support it yet a device with a premium price tag cannot.

Re: P20 Pro WiFi calling

Chris_K — Mon, 03 Jun 2019 14:45:12 GMT

Hey all,

The recent and ongoing Huawei/Google situation has undoubtedly added some complications on Huawei's end, and I know this may roll some eyes as we've said it for a while, but I do want to re-iterate that we continue to work with and help Huawei with regards to the wifi calling implementation.

The fact that it's working on a Doro and not a Huawei doesn't mean this is an 'O2 thing' so I don't think it's relevant to bring this up - every device is different and implementing it on one may be completely different and infitely more complex than implementing it on another - as this very fact proves.

As and when there's more info or updates to share, we will, but I assure you this is still very much something we're working on, and keen to see in the hands of our customers.

Re: P20 Pro WiFi calling

Atrindoril — Wed, 12 Jun 2019 20:57:11 GMT

Seems a bit pointless now @Chris_K. Let's face it after the 19th August Huawei aren't going to provide any required updates and you could well end up a big PR job to sort. Personally I'd rather that than wifi calling - though annoying it's not standard for all new hardware

Re: P20 Pro WiFi calling

EmilieT — Wed, 17 Jul 2019 12:00:21 GMT

@Jamie_TYV @Foddersin @Ste_A

Just wanted to let you know we've added some news on this today here

Re: P20 Pro WiFi calling

Ste_A — Wed, 17 Jul 2019 12:49:10 GMT

Thank you Emillie for this news. Going away next month to somewhere with very poor mobile signal but we will have access to wifi, this update will be very handy.

Re: P20 Pro WiFi calling

EmilieT — Wed, 17 Jul 2019 12:57:07 GMT

No worries @Ste_A - whereabout are you heading if you don't mind me asking??

Re: P20 Pro WiFi calling

Ste_A — Wed, 17 Jul 2019 13:01:31 GMT

@EmilieT South Devon, Thurlestone Rock. Mobile phone reception is very patchy but that's expected. Can't wait!!

Re: P20 Pro WiFi calling

EmilieT — Wed, 17 Jul 2019 14:54:07 GMT

@Ste_A wrote:

@EmilieT South Devon, Thurlestone Rock. Mobile phone reception is very patchy but that's expected. Can't wait!!

Very exciting, @Ste_A! I've never been there but I hope you have a wonderful time and that the weather (and phone reception) treats you well too ... if you take any nice photos, feel free to drop by when you're back and share them here

Re: P20 Pro WiFi calling

Ste_A — Wed, 17 Jul 2019 15:12:53 GMT

Thank you @EmilieT Didn't know about the photo thread, got loads to post in there.

Re: P20 Pro WiFi calling

EmilieT — Thu, 18 Jul 2019 07:07:40 GMT

@Ste_A Looking forward to seeing some of your holiday (or everyday) shots there!