topic Re: UNLOCKING in Android

UNLOCKING

J2TheMaximum — Fri, 12 Apr 2019 14:44:10 GMT

Hi there,

i have ave sent several unlock forms to O2 and latest email yesterday is they have closed the case as I have sent too many. This has been ongoing now for several weeks and I have not been able to unlock the phone.

what do you suggest as O2 seem to be stalling.

Thanks

Re: UNLOCKING

jonsie — Fri, 12 Apr 2019 14:46:49 GMT

I'll mention @EmilieT to see if she can magic this for you.

Re: UNLOCKING

MI5 — Fri, 12 Apr 2019 14:54:49 GMT

Have you tried another SIM to see if it is actually locked?
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: UNLOCKING

EmilieT — Fri, 12 Apr 2019 14:57:39 GMT

Hey @J2TheMaximum , and thanks for sending me all the info I needed so quickly! We'll get this looked into for you, and as soon as I have an update I'll let you know

In the meantime, can you confirm whether you've already tried a non-O2SIM in, as @MI5 suggested?

Thanks @jonsie for the mention!

Re: UNLOCKING

J2TheMaximum — Fri, 12 Apr 2019 15:14:07 GMT

Hi all,

I have tried another sim, and this did not work. The phone is definitely locked to 02 and I hope they are able to sort this for me so my son can use it with his non O2 sim.

Thanks all and thanks Emily for your help.

Re: UNLOCKING

Cleoriff — Fri, 12 Apr 2019 19:01:01 GMT

I will mention @EmilieT now, though I doubt she will see or action this before Monday @J2TheMaximum

Re: UNLOCKING

EmilieT — Mon, 15 Apr 2019 06:59:31 GMT

Thanks for the mention @Cleoriff!

The good news is I picked this one up on Friday, and got a confirmation later in the day that it was all sorted

Re: UNLOCKING

Cleoriff — Mon, 15 Apr 2019 07:11:26 GMT

@EmilieT wrote:
Thanks for the mention @Cleoriff!
The good news is I picked this one up on Friday, and got a confirmation later in the day that it was all sorted

Great news @EmilieT