topic Re: Sony Experia L2 Black line on screen in Android

Sony Experia L2 Black line on screen

Charlieboyoo — Sat, 06 Apr 2019 15:57:30 GMT

Hi everyone,need advice or help.I bought my friend a Sony Experia L2 phone at the end of February and now it’s seems to have developed a fault.Theres a black line on the screen.I have the receipt and stuff.The phones has not been dropped looks like new.My friend doesn’t want the phone sent away cause what are you supposed cause she would be without a phone for a few weeks.Would the store replace it?

Re: Sony Experia L2 Black line on screen

MI5 — Sat, 06 Apr 2019 16:07:23 GMT

@Charlieboyoo if it's within 28 days they will replace it, if not it goes for repair, however, we would always recommend you went directly to Sony rather than use O2 repairs.

Re: Sony Experia L2 Black line on screen

Bambino — Sat, 06 Apr 2019 16:07:51 GMT

@Charlieboyoo It's highly doubtful that O2 would replace it. I wouldn't trust them to do a repair either. My suggestion is to contact Sony support. https://www.sony.co.uk/electronics/support Your friend will most likely have to send it in. They can just pick up a cheap phone on Amazon or CEX to use as a backup until this one gets repaired.

Re: Sony Experia L2 Black line on screen

TallTrees — Sat, 06 Apr 2019 16:09:00 GMT

Hello @Charlieboyoo

Well if it were Argos I think they would.

It depends where you bought it but I would certainly go and ask.

It is new and should still be under a guarantee, look at your receipt.

Always be positive and ask for a replacement.

Be careful about what they suggest if not a replacement.

Take time don't "just hand it over" go back home and consider

your options. Ask what your options are.

Best of Luck

Re: Sony Experia L2 Black line on screen

Charlieboyoo — Sat, 06 Apr 2019 16:11:03 GMT

Yeah I thought that like.Ive heard very bad stories from o2 repairs like.Bit of a nightmare like.i will check Sony out.Thanks

Re: Sony Experia L2 Black line on screen

Charlieboyoo — Sat, 06 Apr 2019 16:12:25 GMT

Thanks,yeah that’s the approach I was going to take.stay positive and ask for a replacement.Its is new like.i will find out the options.

Re: Sony Experia L2 Black line on screen

TallTrees — Sat, 06 Apr 2019 16:18:22 GMT

Hi @Charlieboyoo

I read on Argos site : that Sony xperia L2 ~ Manufacturers 2 year guarantee.

You can read this for yourself on the Argos Site.

Again you are best making enquiries and considering everything before taking

any steps. As posted here too : if necessary you can contact Sony about it.

Re: Sony Experia L2 Black line on screen

Anonymous — Sat, 06 Apr 2019 16:18:12 GMT

Keep us updated to see what they do.

Re: Sony Experia L2 Black line on screen

TallTrees — Sat, 06 Apr 2019 16:19:29 GMT

Let us know how you get on ~ @Charlieboyoo

would be most helpful for others too.

Good luck

Re: Sony Experia L2 Black line on screen

Charlieboyoo — Sat, 06 Apr 2019 16:23:01 GMT

Will do TallTrees.Thanks for the help and advice.I sent an email to Sony to see if they can help out.

Re: Sony Experia L2 Black line on screen

TallTrees — Sat, 06 Apr 2019 16:25:13 GMT

@Charlieboyoo

If you do consider sending it anywhere ~

Don't wing this off without packing very well. Photoing everything

taking notes of the numbers on the phone IMEI etc., Accompanying letter etc.

keep copies of receipts letters and photo the parcel as well.

Send it ONLY Royal Mail next day insured Signed for and the PO give you a receipt

for up to £500 compensation costs about £6.50 well worth it for piece of mind.

Look after yourself!

Re: Sony Experia L2 Black line on screen

Anonymous — Sat, 06 Apr 2019 16:35:50 GMT

Good advice @TallTrees

Re: Sony Experia L2 Black line on screen

TallTrees — Sat, 06 Apr 2019 16:58:05 GMT

@Charlieboyoo wrote:
Will do TallTrees.Thanks for the help and advice.I sent an email to Sony to see if they can help out.

Good start ~ keep cool ~ Kind regards to you