topic WhatsApp not downloading videos in Android

WhatsApp not downloading videos

Anonymous — Wed, 20 Mar 2019 09:21:39 GMT

I have a Pixel 2 running on Android 9.

I have tried anything I could find online but none of the proposed solutions worked.

My phone still has a lot of free space (15GB free), my SD is not corrupt and I do have a working internet connection.

Interestingly, I can download when I'm on 4G but not on Wi-Fi. Have tried on several wifi networks but the same problem occurs.

My WhatsApp settings allow for automatic download for all kinds of media while on Wi-Fi, so that shouldn't be a problem either.

Help, please! Thanks!

Re: WhatsApp not downloading videos

Cleoriff — Wed, 20 Mar 2019 09:33:26 GMT

@Anonymous

Try rebooting your wifi router, then your phone. Often solves a few issues

Best of luck and welcome to the forum

Re: WhatsApp not downloading videos

MI5 — Wed, 20 Mar 2019 09:33:59 GMT

@Anonymous are all the WiFi connections you've tried from the same provider?

Some of them have built in filters to prevent access to certain categories so worth checking the router options for any child safe settings if you can.

Re: WhatsApp not downloading videos

EmilieT — Thu, 21 Mar 2019 14:12:39 GMT

Hi @Anonymous , and welcome to the Community

I hope the suggestions above help you with this, but it'd be great if you could let us know how you get on!