topic Re: O2 Apps and customisation update for Huawei Mate 20 Pro in Android

O2 Apps and customisation update for Huawei Mate 20 Pro

ADS — Fri, 15 Mar 2019 09:44:27 GMT

Hi, have had the above update pushed to my phone but whenever I try and install it, all I get is a system error everytime. Have tried intalling on full charge, checked Google Play for all updates and I have loads of storage. Also booted into safe mode and it still wouldn't intall. Anyone any ideas on how to resolve this as I'm loathe to do a factory reset. Cheers

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

Cleoriff — Fri, 15 Mar 2019 09:53:49 GMT

Hi @ADS

If all else fails then give Huawei support a call

https://consumer.huawei.com/uk/contact-us/

Best of luck and welcome to the forum

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

MI5 — Fri, 15 Mar 2019 09:55:35 GMT

Try removing your sim card?

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

EmilieT — Mon, 18 Mar 2019 08:32:58 GMT

Hey @ADS, how are you getting on with this one? There's some useful advice above, it'd be great if you could let us know if either helped or if you need some more help!

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

ADS — Tue, 19 Mar 2019 10:23:02 GMT

Ended up getting in touch with Huawei who gave me a few steps to try i.e. Clearing the cache, reset app preferences, clear storage on the software update app. Tried this a few times and still get a system error. They've since advised to get in touch with O2 as this is an update customised by O2

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

MI5 — Tue, 19 Mar 2019 10:29:53 GMT

It's looking like a factory reset is your only option here.

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

Cleoriff — Tue, 19 Mar 2019 11:28:22 GMT

@MI5

Just a query.

If you have an update which is causing problems, is there any chance of rolling back to pre-update?

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

MI5 — Tue, 19 Mar 2019 11:41:41 GMT

@Cleoriff wrote:
@MI5
Just a query.
If you have an update which is causing problems, is there any chance of rolling back to pre-update?

Yes, but it involves a process we can't talk about and isn't something that the average user would be comfortable with doing.

This issue here will be a corrupted file though and the chances of finding it without doing a factory reset are slim to non existent.

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

Cleoriff — Tue, 19 Mar 2019 12:53:45 GMT

Ok, thanks for that. I just wondered about the possibility.

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

MI5 — Tue, 19 Mar 2019 13:00:53 GMT

Everything is possible

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

Cleoriff — Tue, 19 Mar 2019 13:07:30 GMT

@MI5 wrote:
Everything is possible

Yes. I have Pie sitting waiting to download onto my phone. It can wait. A couple of friends and family aren't at all happy with the changes.....So, I'm not doing it (yet) anyway....

Re: O2 Apps and customisation update for Huawei Mate 20 Pro

MI5 — Tue, 19 Mar 2019 13:10:54 GMT

Nothing wrong with it on my OnePlus and I doubt it will be a problem on your Note either...