topic Connected but no internet - 02 hotspots in Android

Connected but no internet - 02 hotspots

Ellipsish — Fri, 15 Mar 2019 19:52:23 GMT

Hi

I got a new phone. The s10. I am an o2 customer.
I gave my old samsung to my mum who is not an o2 customer

We both previously could connect to public o2 hotspots and get internet

However since the change of phone we have both noticed that we are connected to the hotspot but with no internet

As i am on o2 i went into my o2 app and deleted my old devices. Maybe wen i now try again it will work?

However if this is the case. Then my mum who is not on o2. How can she delete old devices. There seems to be no way of doing this.

Unless someone knows?

Re: Connected but no internet - 02 hotspots

MI5 — Fri, 15 Mar 2019 20:02:45 GMT

If you are connected but with no internet it means there is an issue with the hotspot, not your phone.

Re: Connected but no internet - 02 hotspots

Ellipsish — Sun, 17 Mar 2019 14:07:03 GMT

But other people are connected with internet. Verified this yesterday

Re: Connected but no internet - 02 hotspots

MI5 — Sun, 17 Mar 2019 14:41:15 GMT

Try advanced WiFi options and choose a static dns.

Re: Connected but no internet - 02 hotspots

Ellipsish — Fri, 22 Mar 2019 19:17:31 GMT

I will try this.

Another thing. I logged into my mums o2 wifi account with her number and cleared her old devices. So the device list was clear.

But wen she tried to connect to an o2 wifi at her work she got this message....

Couldnt sign in try removing and readding your account on this device.

Any ideas?