topic Re: Unlaching (unlocking for any sim) in Android

Unlaching (unlocking for any sim)

Jez — Sun, 10 Mar 2019 06:45:45 GMT

I requested to unlock my phone threw o2 app ihave a Sony Xperia E2003 E4g. I got a email back about 3 or4 days later saying they refused to unlach my phone because I asked to many times!!!!my Xperia was showing up as a Samsung e45 and I spoke to a garu at o2 they said everything will be fine just follow app instructions. And request again. Surely this is not rite.

Re: Unlaching (unlocking for any sim)

Bambino — Sun, 10 Mar 2019 06:52:30 GMT

@Jez See this guide: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Unlaching (unlocking for any sim)

MI5 — Sun, 10 Mar 2019 10:04:25 GMT

@Jez if you tap the edit option in your MyO2 you can change the phone type yourself but as the system uses the IMEI number to unlatch you would probably be better to use the manual form and make sure you accurately enter your phone and contract details

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Re: Unlaching (unlocking for any sim)

EmilieT — Mon, 11 Mar 2019 09:34:45 GMT

Good morning @Jez , all the info above should help you get this sorted, but if you need any further help do give us a shout.

to the forum!