topic Charged for incoming multimedia messages - samsung s9 in Android

Charged for incoming multimedia messages - samsung s9

samstaffs — Tue, 19 Feb 2019 13:36:38 GMT

Good afternoon,

I have been charged for incoming media messages and can't seem to stop it! My phone automatically creates a group message when I receive a photo - so I get charged twice! Has anyone had the same issue? Any solutions? Thank you.

Re: Charged for incoming multimedia messages - samsung s9

MI5 — Tue, 19 Feb 2019 13:40:09 GMT

@samstaffs you can turn off sending of MMS messages in the message settings. You will still be able to receive them but the phone won't send with MMS turned off.

Re: Charged for incoming multimedia messages - samsung s9

samstaffs — Tue, 19 Feb 2019 13:43:13 GMT

Sorry - how do I do that? When I go to sttings for multimedia messages I am not able to select it.

Thanks,

Re: Charged for incoming multimedia messages - samsung s9

MI5 — Tue, 19 Feb 2019 14:02:36 GMT

Open message app and tap the 3 dots. Choose settings and look for the MMS options.

Re: Charged for incoming multimedia messages - samsung s9

Marjo — Wed, 20 Feb 2019 11:19:06 GMT

Good morning @samstaffs, just curious if you managed to find the correct settings in the end as per the advice above?

Re: Charged for incoming multimedia messages - samsung s9

samstaffs — Wed, 20 Feb 2019 12:32:33 GMT

Unfortunately not. I am going to take my phone to carphone warehouse tomorrow hopefully will be sorted then. Thank you .

Re: Charged for incoming multimedia messages - samsung s9

Marjo — Wed, 20 Feb 2019 16:23:40 GMT

Sorry to hear that @samstaffs. 😞 Let us know how it goes at the shop and if they were able to point out what the issue was - it might end up helping someone else here who is looking for similar information in the future.