topic Re: Charging port problem in Android

Charging port problem

pip1 — Fri, 15 Feb 2019 22:23:22 GMT

Hi, my Sony Xperia xa1 has a sudden problem with charging, the guru said it's a problem with the phone port itself and to take it into Carphone warehouse where I purchased it from to get it fixed, has anyone else had this problem with their phones? My phone will now not charge at all unless I wiggle the lead about and hold it in place to get a connection, even then it's in and out of charging the phone.

Re: Charging port problem

MI5 — Fri, 15 Feb 2019 22:36:03 GMT

Unless it is abuse, it should be covered under warranty.

Re: Charging port problem

Bambino — Fri, 15 Feb 2019 22:56:42 GMT

@pip1 You're going to have to take it to CPW as you've been advised. If it has to be sent off for repair, back up anything you need, delete anything that may be sensitive (i.e. banking app details), and make sure you remove the sim.

Re: Charging port problem

pip1 — Sat, 16 Feb 2019 12:31:05 GMT

Thankyou, how do I back it up please?

Re: Charging port problem

MI5 — Sat, 16 Feb 2019 12:34:38 GMT

@pip1 https://community.o2.co.uk/t5/How-to-Guides/Backing-up-your-phone/bc-p/1114212

Re: Charging port problem

pip1 — Sun, 24 Feb 2019 12:33:28 GMT

Thank you all for all your help, I have my phone back and is now fixed, they problem was a faulty battery and not the port

Re: Charging port problem

MI5 — Sun, 24 Feb 2019 13:12:14 GMT

Good news @pip1