topic Re: App not working on 4g since software update in Android

App not working on 4g since software update

leannej — Sat, 09 Feb 2019 17:47:55 GMT

Samsung S9 did a software update on Thursday and ever since my Panasonic Home Network app will not respond on 4G.

The app works absolutely fine on wifi. It also works perfectly on 4G on my son's S6 on tesco payg.

When I log into the app on 4G on my S9, it does absolutely nothing like there is no connection whatsoever.

I've tried the following:-

restarting the phone

deleting and reinstalling the app

clearing cache and data on the app

deleting and resetting the apn

contacting o2 live chat who advised to backup and restore but this also has not worked.

Any ideas? I'm desperate to get it running again on 4G as I use the app to monitor my home while I'm out.

Thanks

jonsie — Sat, 09 Feb 2019 17:55:02 GMT

Do you have any locking apps. I had a similar problem with a banking app. I had to change the lock app for a different one.

leannej — Sat, 09 Feb 2019 18:10:54 GMT

No locking apps

It's so frustrating. The update was rubbish as well.

leannej — Sun, 10 Feb 2019 10:05:28 GMT

Its definitely the phone that is the issue.
I've just put my sim card in my son's phone and everything works perfectly 😔

Bambino — Sun, 10 Feb 2019 15:07:48 GMT

@leannej Your best option would be to contact Samsung support directly: https://www.samsung.com/uk/support/

liggerz87 — Sun, 10 Feb 2019 21:43:42 GMT

You could try using a VPN turbo con I use when I need to connect using wifi or mobile data

leannej — Mon, 11 Feb 2019 12:40:27 GMT

I did a factory reset yesterday and that's fixed it.

Cleoriff — Mon, 11 Feb 2019 13:04:53 GMT

@leannej wrote:
I did a factory reset yesterday and that's fixed it.

Great news @leannej