topic Re: Santander OTP in Android

Santander OTP

Devy33 — Thu, 10 Jan 2019 21:13:32 GMT

Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?

Re: Santander OTP

Anonymous — Thu, 10 Jan 2019 21:33:26 GMT

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202

https://www.o2.co.uk/contactus

Re: Santander OTP

MI5 — Thu, 10 Jan 2019 21:36:50 GMT

@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

Re: Santander OTP

jonsie — Thu, 10 Jan 2019 22:47:01 GMT

Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

Re: Santander OTP

Martin-O2 — Tue, 15 Jan 2019 09:42:11 GMT

Thanks for the mention @MI5.

@Devy33 I'll check to see if there are any problems O2's end.

Re: Santander OTP

Devy33 — Sat, 19 Jan 2019 09:50:23 GMT

Hi all, thanks for the replies.
Got it sorted, work mobile is Vodafone and changed to that, no issues now.
Must be a network problem..
If O2 could check it out and sort..

Re: Santander OTP

Cleoriff — Sat, 19 Jan 2019 10:22:03 GMT

Thanks for the feedback @Devy33 and pleased it's working for you on your works phone.

I will just mention @Martin-O2 here so he can feed back your comments to O2.

Re: Santander OTP

Martin-O2 — Mon, 21 Jan 2019 10:26:28 GMT

Thanks @Cleoriff!

Great to hear this one is sorted @Devy33. Any further issues give us a shout.