topic Re: Google Pixel 3 4G & WiFi Calling in Android

Google Pixel 3 4G & WiFi Calling

andyproctor — Thu, 01 Nov 2018 23:18:13 GMT

Hello,

I have just bought a Google Pixel 3 XL direct from a retailer today. I have 4G and WiFi Calling enabled on my Pay monthly tariff but looks like O2 do not yet support this handset for these features.

Can anyone confirm the same or any different? Also can anyone confirm if this is planned to be added in the future, I'm guessing in a system update?

Many thanks.

Re: Google Pixel 3 4G & WiFi Calling

MI5 — Thu, 01 Nov 2018 23:21:30 GMT

Not currently on the list of supported devices https://www.o2.co.uk/connectivity/wifi-and-4g-calling but @Chris_K would know if they were planning on introducing it.

Re: Google Pixel 3 4G & WiFi Calling

Cleoriff — Thu, 01 Nov 2018 23:24:45 GMT

Hi @andyproctor

Currently not supported

Re: Google Pixel 3 4G & WiFi Calling

Chris_K — Mon, 05 Nov 2018 12:02:31 GMT

@MI5 wrote:
Not currently on the list of supported devices https://www.o2.co.uk/connectivity/wifi-and-4g-calling but @Chris_K would know if they were planning on introducing it.

We can confirm this is something we’re working on, but currently don’t have any kind of estimate for this. If or when we’ve any updates we’ll let customers know, but with the testing involved, we think it’s unlikely to be available before the new year.

Re: Google Pixel 3 4G & WiFi Calling

jrwn — Sun, 16 Dec 2018 13:03:27 GMT

Is there any update on this post. I have a pay monthly account and have upgraded from an iPhone which had 4G & Wi-Fi calling enabled to a Pixel 3 bought through the Google shop. O2 are selling Pixel 3 now and the set up help shows how to activate VoLTE as a mobile network advanced option with Android 6.0, which I have, however I don't seem to have that option. I have poor mobile reception indoors and have relied on Wi-Fi calling since the demise of TuGo, so this is a big problem for me and I don't want to have to revert to my old phone.

Re: Google Pixel 3 4G & WiFi Calling

Cleoriff — Sun, 16 Dec 2018 13:22:57 GMT

Hi @jrwn

Nothing as yet. The list of supported devices remains the same. I will tag @Chris_K to see if he has an update...

Re: Google Pixel 3 4G & WiFi Calling

jonsie — Sun, 16 Dec 2018 13:39:26 GMT

The speed at which new devices are added is quite staggering.....

Re: Google Pixel 3 4G & WiFi Calling

Phill8622 — Thu, 03 Jan 2019 22:07:40 GMT

Is there anymore news when Pixel 3 will be enabled for WiFi calling as I see since the post by Chris_K the HTC U11 and Doro 8035 looked to have been added.

My partner now has the Pixel 3 after swapping from iPhone 6 and really benefited from WiFi calling as the signal in our flat is so poor she doesn't get a signal. We have requested a signal boosted from O2 but after having spent 45 minutes being passed to and from 4 departments nobody was prepared to help.

Any sort of time scale would be great appprciated and I look forward to hear from you.

Regards,

Phill8622

Re: Google Pixel 3 4G & WiFi Calling

MI5 — Thu, 03 Jan 2019 22:11:58 GMT

@Chris_K ?

Re: Google Pixel 3 4G & WiFi Calling

gmarkj — Fri, 04 Jan 2019 08:14:27 GMT

I'll tag @Martin-O2 and @EmilieT and @Marjo just in case his mentions are still messing about...

Re: Google Pixel 3 4G & WiFi Calling

Chris_K — Mon, 07 Jan 2019 11:29:17 GMT

@Phill8622 wrote:

Is there anymore news when Pixel 3 will be enabled for WiFi calling as I see since the post by Chris_K the HTC U11 and Doro 8035 looked to have been added.

My partner now has the Pixel 3 after swapping from iPhone 6 and really benefited from WiFi calling as the signal in our flat is so poor she doesn't get a signal. We have requested a signal boosted from O2 but after having spent 45 minutes being passed to and from 4 departments nobody was prepared to help.

Any sort of time scale would be great appprciated and I look forward to hear from you

Hey Phil. Nothing new to share since the last update, but the good news is that we are on track with our plans to bring Wifi Calling to the Pixel 3 soon. We're not quite at the stage we're ready to share any ETA, but we do hope to have some great news to share in the coming weeks, subject to successful testing.

Re: Google Pixel 3 4G & WiFi Calling

jrwn — Mon, 14 Jan 2019 18:40:00 GMT

Another month has passed, did you get any update when WiFi Callling is going to be available on Pixel 3

Re: Google Pixel 3 4G & WiFi Calling

andyg68uk — Wed, 30 Jan 2019 20:15:34 GMT

Googled this as frustrated with the same issue and one of the search results is the below o2 page which tells you not only how to turn of wifi calling on the pixel 3 but also how to turn on 4g calling. The screenshots aren't the same as what show in my o2 purchased pixel 3 xl so im hoping there will be an impending update pushed out to enable this???

https://www.o2.co.uk/help/phones-sims-and-devices?page=device/google/pixel-3/topic/settings/how-to-activate-vowifi/7

Re: Google Pixel 3 4G & WiFi Calling

newneotoo — Thu, 31 Jan 2019 14:16:28 GMT

Yep, it's somewhat odd that the instructions are finally up still no actual option on my O2 purchased Pixel 3... Come on now.

Re: Google Pixel 3 4G & WiFi Calling

newneotoo — Thu, 31 Jan 2019 14:19:22 GMT

anything new now?

Re: Google Pixel 3 4G & WiFi Calling

andyg68uk — Mon, 04 Feb 2019 07:31:48 GMT

O2's social media team have told me via twitter this morning that the o2 online help pages are incorrect and shouldn't show how to enable WiFi calling and 4g calling on O2 pixel 3 devices as they aren't supported and that they have requested the O2 online help pages for the pixel 3 devices are updated to remove this info. I do find this increasingly frustrating that nobody can clearly tell O2 customers what the truth is regarding this. Pushing out confusing messaging via your online help pages that say functionality is live whilst at the same time twitter saying it's definitely not supported and then whisperings on the community forum of testing taking place. #confused #makeiteasy #talktootherdepartmentsplease

Re: Google Pixel 3 4G & WiFi Calling

jrwn — Mon, 04 Feb 2019 10:03:46 GMT

This is extremely disappointing, it is now over 3 months since the Pixel 3 was launched and is now
a product which O2 sells. There is still no support for a capability that is available on other Android devices and is better supported by other Network Operators for texts as well as calling. I have been a loyal customer of Cellnet/O2 since September 2000 and am now seriously thinking of leaving when my current SIM contract ends shortly due to O2's increasingly uncompetitive offering and lack of meaningful support.

Re: Google Pixel 3 4G & WiFi Calling

andyproctor — Tue, 05 Feb 2019 09:01:50 GMT

I've updated to the February 2019 system update and 4G and WiFi calling looks to have been included for O2 now. 4G was enabled in the Settings > Network > Mobile Network > Advanced but WiFi wasn't. I only got 4G calling to work by turning off and on again. You also have to have it enabled on O2 side via your account page on app or website.

Re: Google Pixel 3 4G & WiFi Calling

andyg68uk — Tue, 05 Feb 2019 19:24:12 GMT

Good spot, I've just manually checked for updates on my pixel 3xl and it's installed the February security update which has now enabled 4g and WiFi calling too. My wife uses an O2 purchased pixel 3 (not the XL) but hers isn't showing an update, I suspect it's being gradually pushed out to everyone. Great to finally have this

Re: Google Pixel 3 4G & WiFi Calling

newneotoo — Wed, 06 Feb 2019 11:55:25 GMT

Yeah it's definitley there now after the Feb update. I spoke to CS and they didn't think they would make this release they obviously have!

Although I can't see any indicator that it's actually on.