topic Re: Voicemail contacting emergency service in Android

Voicemail contacting emergency service

Heidi — Wed, 26 Dec 2018 21:28:17 GMT

Can anyone help.

My dad has a Samsung 4 and whenever he dials 901 for his voicemail, he gets a text message from 999/112 saying this isnt the right way to contact them.

I dont have a samsung. Ive checked the voicemail seting and it is set to 901. So I'm not sure hwta I need to do to sort it out for him.

He doesn't want to be clogging up their services.

Thank you in advance

Re: Voicemail contacting emergency service

MI5 — Wed, 26 Dec 2018 22:11:45 GMT

That’s a weird one I’ve never come across before.
If he actually dials 901 rather than the shortcut key, does it do the same ?

Re: Voicemail contacting emergency service

Bambino — Wed, 26 Dec 2018 23:52:07 GMT

@Heidi To eliminate it as a possible cause, if you have an O2 store nearby, tell your dad to call in and ask them to swap his sim for a new one. The process is usually very quick and it's free. He will need to bring identification with him to prove he is the account holder.

Re: Voicemail contacting emergency service

jonsie — Thu, 27 Dec 2018 00:33:22 GMT

Try dialling 1710 on the handset to switch off text notiication.

Re: Voicemail contacting emergency service

Marjo — Wed, 02 Jan 2019 13:32:26 GMT

Hi @Heidi, how is your dad getting on with this?

Thanks everyone for trying to troubleshoot this one. This was a known problem for a short period of time caused by the Android software. Google has now fixed it, so @Heidi and anyone else if you had this issue earlier, please make sure your phone is set to allow updates.