topic Re: Authentication via the proxy server was unsuccessful in Android

Authentication via the proxy server was unsuccessful

Nick4 — Sat, 15 Dec 2018 16:25:10 GMT

I recently removed Kaspersky Mobile Antivirus -to replace it when my subscription ran out- on my Huawei Y360-U31 running Android version 4.4.2.

Ever since, I can't connect via the inbuilt Android brower to the net. I can't find any settings within the browser to change, related to proxy servers nor can I find anything relevant in the phone settings. I suspect it was something changed by the Kaspersky app, that didn't get changed back when I removed it.

I can connect if I run my VPN on the phone, so it's something to do with settings. I want to avoid doing a Factory Reset, as I don't see why I can't change it back to what it should be with out such drastic action, which I can't be sure will fix it.

Any help appreciated.

Re: Authentication via the proxy server was unsuccessful

MI5 — Sat, 15 Dec 2018 16:51:08 GMT

@Nick4

As you say, it's something Kaspersky changed so I'd contact them to find out what, but if unsuccessful, a factory reset will fix it.

Re: Authentication via the proxy server was unsuccessful

jonsie — Sat, 15 Dec 2018 16:57:45 GMT

I would advise a factory reset. to be honest, I would just use Chrome or Firefox, I never use the in-built browser but if it's something you can't live with then a reset failing anything useful coming back from Kaspersky

Re: Authentication via the proxy server was unsuccessful

Nick4 — Sun, 16 Dec 2018 11:11:50 GMT

Yeah, I'm contacting Kaspersky, but since I'm no longer a customer of theirs, I don't hold out much hope

Re: Authentication via the proxy server was unsuccessful

Nick4 — Fri, 21 Dec 2018 13:48:31 GMT

It was a setting for a proxy server under each WiFi connection; Press & Hold for each Wifi to 'modify' which I didn't know was there; once I'd removed the proxy server for each of my saved wifi connections, all was well

Re: Authentication via the proxy server was unsuccessful

MI5 — Fri, 21 Dec 2018 14:03:56 GMT

Thanks for the update.

Re: Authentication via the proxy server was unsuccessful

jonsie — Fri, 21 Dec 2018 20:30:41 GMT

That's going to be a handy bit of info to have/