topic Re: unlatching code - not working? in Android

unlatching code - not working?

Timberwolfuk — Thu, 20 Dec 2018 02:05:47 GMT

Can anyone help?

Recieved my eight digit 'unlatching Code' from o2 today, followed instructions and entered the code at the "Network locked SIM card inserted" prompt, but it keeps saying "unsuccessful"

Thanks

Samsung Galaxy A5

Vodafone Sim card

Re: unlatching code - not working?

Glory1 — Thu, 20 Dec 2018 04:19:16 GMT

Hi @Timberwolfuk

There have been lots of problems with unlocking phones recently. I will tag our community manager, @EmilieT, who has been very successful in sorting out unlocking problems. I'm sure she will be in touch with you later on this morning.

In the meantime, welcome to the forum

Re: unlatching code - not working?

Anonymous — Thu, 20 Dec 2018 07:13:48 GMT

Are you an O2 customer & trying to unlock an O2 phone or a non o2 phone?

Re: unlatching code - not working?

Timberwolfuk — Thu, 20 Dec 2018 07:19:30 GMT

I am an 02 user , trying to unlock an (out of contract) o2 phone for use on another network.

thanks

Re: unlatching code - not working?

EmilieT — Thu, 20 Dec 2018 08:45:53 GMT

Good morning @Timberwolfuk, and welcome to the forum I'm sorry to hear you're having some difficulties with the code provided to unlock your device - I just sent you a Private Message to get a few more details so I can get someone to look into this for you!

Thanks @Glory1 for the mention

Re: unlatching code - not working?

MI5 — Thu, 20 Dec 2018 09:41:27 GMT

Unlock codes are usually longer than 8 digits.
How to get one is here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
If you enter the wrong code more than 5 times the phone will be hard locked forever, with no hope of ever unlocking it.
I suspect you are trying to enter your PUK?
How did you get the code?

Re: unlatching code - not working?

Timberwolfuk — Thu, 20 Dec 2018 17:09:58 GMT

Requested Via the 02 App 'Unlock My Phone'

Thanks

Re: unlatching code - not working?

Timberwolfuk — Thu, 20 Dec 2018 17:30:09 GMT

Actual Wording:

'SIM Network PIN Blocked, Enter SIM network PUK'

I Know it says PUK, but everything points to a locked phone (this phone works with 02 sim's?) and why would I need a PUK code for my Vodafone Sim that works in every other unlocked phone I've ever used?

Many thanks

Re: unlatching code - not working?

MI5 — Thu, 20 Dec 2018 18:21:58 GMT

The phone is hard locked - you will never unlock it from O2 now.

Re: unlatching code - not working?

Timberwolfuk — Thu, 20 Dec 2018 21:33:48 GMT

Caused by Brexit no doubt

oh well!

Thanks for your help.

Re: unlatching code - not working?

MI5 — Thu, 20 Dec 2018 21:51:52 GMT

Yep, it has a lot to answer for !!