topic Re: Unlocking in Android

Unlocking

B52 — Wed, 12 Dec 2018 08:37:41 GMT

Huawei p smart been trying for month to get unlocked.. please help

Re: Unlocking

MI5 — Wed, 12 Dec 2018 08:40:16 GMT

@B52 How to here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131 but you may need the help of @EmilieT too.

Re: Unlocking

B52 — Wed, 12 Dec 2018 08:57:48 GMT

Thanks again..M15 message d Marjo yesterday..but no reply..so have messaged EmilieT just now..

Re: Unlocking

EmilieT — Wed, 12 Dec 2018 09:01:52 GMT

Hi @B52, and welcome to the forum I've just replied to your Private Message now, and once I have all the information I need we'll get someone to look into this for you

Thanks @MI5 for the mention!

Re: Unlocking

B52 — Thu, 20 Dec 2018 09:49:28 GMT

Hi.. @EmilieT got some information re unlocking last week.saying team onto it. but phone still locked..Is there any more updates please.

Re: Unlocking

EmilieT — Thu, 20 Dec 2018 09:58:39 GMT

Hi @B52, the guru who called you last week requested the unlock code from the manufacturer, and as soon as they have more information they will give you another callback - however as they have told you this may take up to 6 weeks. If I hear anything further on my end I will let you know, otherwise you'll next get an update from the gurus as soon as they have one

Re: Unlocking

B52 — Sat, 22 Dec 2018 16:39:27 GMT

Thanks for your help EmilieT.. Still so frustrating, playing..this waiting game..O2 shop should never have sold me a locked phone. In the first place.. They told me would be unlocked in few days not FEW MONTHS. UNHAPPY.. Customer..