topic Mobile network not available in Android

Mobile network not available

BobFromMaine — Sat, 08 Dec 2018 17:51:39 GMT

I can't make or receive calls. I get a "mobile network not available" message.
I have a Google Pixel 2. I have been using this SIM card for about 3 months; I topped up recently and have credit; and I am not in Airplane Mode. "Automatically select network" is turned on, but "Network" is greyed out and nothing is listed below it (i.e., no network name shows). Any ideas? Thanks,

Re: Mobile network not available

Anonymous — Sat, 08 Dec 2018 17:57:06 GMT

@BobFromMaine There was a nationwide outage on Thursday. Have you tried this? https://status.o2.co.uk

Re: Mobile network not available

MI5 — Sat, 08 Dec 2018 18:06:50 GMT

Some checks to narrow down the issue here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Re: Mobile network not available

BobFromMaine — Sun, 09 Dec 2018 08:25:34 GMT

Problem solved by restarting the phone. My duh. Thanks for your input.

Re: Mobile network not available

MI5 — Sun, 09 Dec 2018 09:54:53 GMT

Well done

Re: Mobile network not available

Anonymous — Sun, 09 Dec 2018 10:27:38 GMT

Your welcome & welcome to the forum

Re: Mobile network not available

Martin-O2 — Mon, 10 Dec 2018 16:39:06 GMT

We have an official topic about the earlier issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates and share your feedback.

Thanks,

The community team.