topic Re: Pink line down screen on Samsung S7 in Android

Pink line down screen on Samsung S7

Andy_31 — Tue, 27 Nov 2018 19:12:04 GMT

Hello

I have noticed a line down the screen on my S7. It started off as an orange line, changed to a green line and has now changed to a pink line. After leaving my phone for a few minutes, the line seems to change colours but has now returned to a pink line again. The phone has not been dropped and has no physical damage to it. Does anyone have any ideas on what I should do?

Thanks

Re: Pink line down screen on Samsung S7

MI5 — Tue, 27 Nov 2018 19:14:36 GMT

@Andy_31

If it was me, I'd contact Samsung directly for help and diagnosis.

https://www.samsung.com/uk/support/

Re: Pink line down screen on Samsung S7

Cleoriff — Tue, 27 Nov 2018 19:16:26 GMT

Hi @Andy_31

Some help here https://www.tomsguide.com/us/galaxy-s7-edge-pink-line-screen,news-24336.html

If it still persists then contact Samsung directly

https://www.samsung.com/uk/support/

Re: Pink line down screen on Samsung S7

Andy_31 — Tue, 27 Nov 2018 19:18:29 GMT

I have tried to reset the pixels by using *#0#*but the line is still there with the red, green and blue backgrounds.

Re: Pink line down screen on Samsung S7

Cleoriff — Tue, 27 Nov 2018 19:20:44 GMT

@Andy_31 wrote:
Hi

I have tried to reset the pixels by using *#0#*but the line is still there with the red, green and blue backgrounds.

@Andy_31 Have you checked out the link I provided?

Re: Pink line down screen on Samsung S7

Andy_31 — Tue, 27 Nov 2018 19:22:25 GMT

I have used the link provided and I have followed the instructions but the line is still displayed on the phone

Re: Pink line down screen on Samsung S7

MI5 — Tue, 27 Nov 2018 19:24:19 GMT

Samsung will repair it under warranty, so contact them directly, not O2......

Re: Pink line down screen on Samsung S7

Cleoriff — Tue, 27 Nov 2018 19:30:59 GMT

Then Samsung is the next step @Andy_31

Best of luck and let us know how you get on...

Re: Pink line down screen on Samsung S7

viridis — Tue, 27 Nov 2018 19:39:53 GMT

Dead oled panel. do as said prior.

Re: Pink line down screen on Samsung S7

Andy_31 — Tue, 27 Nov 2018 20:39:41 GMT

Does anyone know how long it will take to rectify the problem?

Thanks

Re: Pink line down screen on Samsung S7

MI5 — Tue, 27 Nov 2018 20:42:27 GMT

You're best asking Samsung but I'd guess around a week turnaround, maybe less if you take it in personally to an experience store.