topic Re: mobile data not working in Android

mobile data not working

HuaweiKatie — Thu, 22 Nov 2018 09:43:36 GMT

I have just purchased a Huawei P20 Pro

The calls and messaged and wifi is working, however the mobile data doesnt seem to be working at all.

I have tried switching on and off but still nothing

Can anyone help?

Thank you

Katie

Re: mobile data not working

iphonealice — Thu, 22 Nov 2018 10:14:23 GMT

o2 data appears to down all over the place. I haven't had any data since yesterday afternoon across London

Re: mobile data not working

adamtemp64 — Thu, 22 Nov 2018 10:49:32 GMT

@iphonealice Data fine in Somerset but at work for a few weeks localised issues around Westminster bridge area but other areas were fine in city and surrounding the bank areas last week check for known issues in the my network app or on the status checker on the website

Re: mobile data not working

adamtemp64 — Thu, 22 Nov 2018 10:50:34 GMT

@HuaweiKatie What phone did you have before and are you pay monthly or payg etc

Re: mobile data not working

iphonealice — Thu, 22 Nov 2018 10:54:36 GMT

Yeah, I have done - issue around London Bridge where I work and lots of reports on Twitter to o2 about issues around London of data not working but calls/messages fine.

Re: mobile data not working

adamtemp64 — Thu, 22 Nov 2018 10:59:13 GMT

@iphonealice Just get all to report on the my network app hopefully by next Monday data will be fine on my return to work

Re: mobile data not working

Cleoriff — Thu, 22 Nov 2018 11:03:28 GMT

@iphonealice @HuaweiKatie

Have you tried by dropped your 4G down to 3G? It usually helps in terms of congestion...

Re: mobile data not working

MI5 — Thu, 22 Nov 2018 11:06:05 GMT

@HuaweiKatie

Have you checked your apn settings?

http://www.geeksquad.co.uk/articles/o2-apn-settings

Re: mobile data not working

EmilieT — Fri, 23 Nov 2018 11:55:50 GMT

Hey @HuaweiKatie, did you get a chance to try any of the suggestions above? Please let us know if either worked, and welcome to the forum!