topic Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app in Android

S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Ladylu505 — Tue, 06 Nov 2018 12:54:26 GMT

So when I receive a text message and I'm on another app, i don't get a pop up to say I have a text. The icon appears at the top of the screen but no pop up. Why? I've already tried going onto apps>messages> notification setting and clicking on 'urgent' to make sure they pop up but it hasn't worked! It's driving me mad cos I never know when I get a message.

Also when in on Google and I Google a business and I click on the phone symbol to call it, my phone doesn't open the number in the phone up. I've had this phone less than 2 weeks

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 12:57:26 GMT

You need to allow your text app permission to "draw over other apps" and for the phone number, just long press on it..

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Ladylu505 — Tue, 06 Nov 2018 13:08:18 GMT

How do I give text app the permission? How to access it on s9? Long pressing on phone symbol on Google doesn't work...

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 13:10:39 GMT

I meant long press on the number, not the phone symbol.
Not sure where the setting is on S9 but I'll have a look for you.

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 13:13:14 GMT

Found this on Google:
Go to the Device Settings
Tap "Apps"
On the top right, tap the gear icon
Under Advanced, chose "Draw over other apps"
Find the app in the list and tap it
Toggle "Permit drawing over other apps" to ON.
*Note: For Samsung devices running Android 6, this setting has been moved to Settings > Applications > Application Manager > More > Draw over other apps

**On newer Samsung devices, such as the Galaxy S7, the "Draw over other apps" has been renamed to "Apps that can appear on top".

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Ladylu505 — Tue, 06 Nov 2018 13:13:21 GMT

The number isn't visible, normally by pressing the phone symbol it brings the number up in phone app

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 13:14:36 GMT

I've never seen that before.....

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 13:20:23 GMT

Sorry, I'm with you now having just tried it myself. It sounds like you may have something blocking pop ups or default actions as pressing the call symbol should, as you say, open the phone app.
Do you have any antivirus or malware apps installed?

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Ladylu505 — Tue, 06 Nov 2018 13:48:37 GMT

So I've tried what you said about "apps on top" and messages is already ticked - so if it's ticked yet it's still not popping up, there must be another problem?

As for the phone thing, I've no idea about anti virus as I just use what my phone came with. How do I check if pop ups are blocked?

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 13:58:19 GMT

I'm only guessing but it's likely an app you've added that's not part of the stock system. Has it always been like this or did it just start doing it?
Have you had any updates to the firmware and did you factory reset after the update?

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Ladylu505 — Tue, 06 Nov 2018 14:54:21 GMT

It's a new phone that I've only had 1 and a half weeks. The text thing was doing it from the beginning, then I fixed it by clicking on the urgent importance thing on app settings, but then it seems to have come back. The phone thing has been doing it ever since I got the phone.

I did an update today, after which I restarted the phone and it's still doing the problems.

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 15:04:48 GMT

I would do a full factory reset but back up any personal files and photos etc first.

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Ladylu505 — Tue, 06 Nov 2018 15:10:22 GMT

If it's an issue with a phone less than 2 weeks old would O2 not just replace the phone rather than having me faff on with all this? I've got tons of photos and audio files and apps which took forever to sort out when I got my S9, I did a transfer from my S8 which meant everything got moved over exactly as it was on my phone, so I would have to try and remember all my apps etc for when I do the factory reset. If I'd have known I'd have all this trouble, I wouldn't have bothered upgrading.

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

MI5 — Tue, 06 Nov 2018 15:30:39 GMT

If the phone is faulty they will replace it, but they won't until they've checked it out and part of the check is to do a factory reset anyway.
If you use Samsung Smartswitch to back up it will save everything for you anyway, which you'd still have to do if changing phones.

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Cleoriff — Tue, 06 Nov 2018 18:11:44 GMT

@Ladylu505

You have 14 days to return under the change of mind policy here

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If the phone is faulty you have 30 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

Re: S9 texts won't pop up on screen and numbers on Google not coming up in phone app

Anonymous — Tue, 06 Nov 2018 18:47:17 GMT

@Ladylu505

I'm guessing you have actually switched the phone off and back on just in case there's been a temporary issue with Android?