topic Re: Tablet Unexpectedly Shuts Down in Android

Tablet Unexpectedly Shuts Down

Anno78 — Sat, 27 Oct 2018 09:31:34 GMT

Hi everyone, Anno78 here!

It's great to be part of the Community, but I'm suffering from recurring technical issues, and was wondering if anyone had any advice/solutions (I would go to an in store O2 Guru, but I'm now working on the days the closest one is available).

This is my problem:

My Samsung Galaxy S 10,5 Tablet has started shutting down unexpectedly in the middle of operations. It then goes into a loop, trying to restart but failing. I do manage to kick it into gear by manually restarting it, but am worried that this won't always work. It doesn't do it all the time, but it's annoying when it does.

I've checked my storage just in case, and cleared out some apps and the stuff, but it has happened again just over 10 minutes ago.

Is there an answer?

Re: Tablet Unexpectedly Shuts Down

MI5 — Sat, 27 Oct 2018 09:36:29 GMT

A full backup and a factory reset would be the first thing to try.
If that fails, talk to Samsung themselves for them to run a diagnostic check on it.

Re: Tablet Unexpectedly Shuts Down

Bambino — Sat, 27 Oct 2018 13:49:14 GMT

@Anno78 Here is the link to Samsung support, should you need it: https://www.samsung.com/uk/support/

Re: Tablet Unexpectedly Shuts Down

Anno78 — Sat, 27 Oct 2018 18:25:42 GMT

Thanks for the advice, it's what Samsung told me to do.

I did a full backup of everything, and then initiated a full reset. The Tablet reacted as they said it would (the screen showed "static") and it's actually working faster now.

Re: Tablet Unexpectedly Shuts Down

Cleoriff — Sat, 27 Oct 2018 18:27:23 GMT

That's great news @Anno78

Re: Tablet Unexpectedly Shuts Down

MI5 — Sat, 27 Oct 2018 18:27:41 GMT

Good to hear

Re: Tablet Unexpectedly Shuts Down

Anno78 — Sat, 27 Oct 2018 18:28:48 GMT

I spoke to Samsung, and they suggested a full backup and factory reset as it appeared the software might be having a small glitch.

Well, it seems to have worked as the Tablet is no working faster and better.

Thank you.