topic Re: Battery not charging in Android

Battery not charging

Annie3kids — Mon, 06 Aug 2018 06:40:46 GMT

My battery is not charging - I have tried 2 different chargers - and is running down slowly. Suggestions please?

Re: Battery not charging

Cleoriff — Mon, 06 Aug 2018 06:51:25 GMT

Not sure what sort of phone you have, but it sounds as if you may need a new battery (if it can be removed)

Also try gently cleaning the charging port with a cocktail stick or similar. They do tend to get clogged up with fluff.

You could also start deleting apps that you use rarely. Also make sure they are closed down and not running in the background. This is a classic reason for rapidly diminishing battery use

Best of luck and welcome to the forum

Re: Battery not charging

Annie3kids — Mon, 06 Aug 2018 07:15:22 GMT

Thank you.

The phone is only 6 months old so I would be very disappointed if it needed a new battery already. I have checked everything else and no apps running in the background. It isn't running down too rapidly, but just won't charge up.

This has been a very temperamental phone so will visit the store and see how they can help - I would prefer another phone!

Thank you for your suggestions.

Re: Battery not charging

Cleoriff — Mon, 06 Aug 2018 07:27:13 GMT

Not good for a 6 month old phone @Annie3kids

I mention about the fluff in the charging port as this happened to be with my Note 3. I was ready to buy a new battery (reluctantly) before I did that I cleaned the charging port, and that worked for me. I had already paid out for a new charger!!. Any fluff or dirt will stop the charger connecting properly.

Re: Battery not charging

adamtemp64 — Mon, 06 Aug 2018 08:18:32 GMT

@Annie3kids If 6 months old all o2 will do is send for repair what phone is it ?

Re: Battery not charging

Annie3kids — Mon, 06 Aug 2018 08:23:16 GMT

It is a Samsung Galaxy J3 and I intend to go to the store as soon as it opens and before my battery runs out completely.

Re: Battery not charging

adamtemp64 — Mon, 06 Aug 2018 08:26:24 GMT

So have you tried different leads not just charger plugs ?

Re: Battery not charging

Bambino — Mon, 06 Aug 2018 12:29:55 GMT

@Annie3kids You're more likely to get a better result contacting Samsung support directly. https://www.samsung.com/uk/support/

Many many posts on the forum about O2 repairs leaving much to be desired.

Re: Battery not charging

Annie3kids — Tue, 07 Aug 2018 14:53:55 GMT

Tried everything. Had to take to store in the end as problem intermittent so I want it completely fixed

Re: Battery not charging

Annie3kids — Tue, 07 Aug 2018 14:55:04 GMT

It was easier for me to take it to the store in the end. Fingers crossed they will repair

Re: Battery not charging

Cleoriff — Tue, 07 Aug 2018 17:43:08 GMT

I will keep my fingers crossed for you @Annie3kids

Please let us know the outcome of this. It would be interesting to hear what O2 have to say about it...

Re: Battery not charging

MI5 — Tue, 07 Aug 2018 17:53:41 GMT

Probably say it's water damaged.

Re: Battery not charging

jonsie — Tue, 07 Aug 2018 22:57:02 GMT

Did you have photos of the condition of the phone before they sent it for repair?

Re: Battery not charging

Annie3kids — Fri, 10 Aug 2018 09:23:54 GMT

SURPRISE!!!! My phone is not covered by warranty!! It is being returned to the store with a list of options for me. The store have already got my sim card jammed into a loan phone and lost all my contacts! NOT HAPPY - IT IS ONLY 6 MONTHS OLD

Re: Battery not charging

Annie3kids — Fri, 10 Aug 2018 09:24:59 GMT

No - there was nothing to see as it looked perfect

Re: Battery not charging

Annie3kids — Fri, 10 Aug 2018 09:27:41 GMT

I suspect you may be right - even though I know it is not water damaged and the problems have been intermittent for a couple of months. I await their 'list of options' for me

Re: Battery not charging

Glory1 — Fri, 10 Aug 2018 09:40:14 GMT

Hi @Annie3kids

O2 are talking rubbish. All Samsung phones come with a 2 year warranty. I would suggest you get your phone back sharpish and follow @Bambino's advice and deal with Samsung direct.

Re: Battery not charging

Annie3kids — Fri, 10 Aug 2018 09:42:27 GMT

I intend to - I have been trying to contact them

Re: Battery not charging

MI5 — Fri, 10 Aug 2018 11:00:00 GMT

So predictable...

Re: Battery not charging

Annie3kids — Tue, 14 Aug 2018 09:16:51 GMT

O2 didn't repair as they said it was 'water damage' just as I was warned they would say.

They also got my sim card stuck into the loan phone losing all my contacts!

I had no alternative but to buy a new phone - and start again. Luckily my daughter was able to do what O2 couldn't but not before I was out of pocket............