topic Free samsung tablet with S9 in Android

Free samsung tablet with S9

Atmywitsend — Sat, 28 Jul 2018 06:29:22 GMT

Has anyone received their tablet? My phone was upgraded on 31st May and still no sign of tablet. Customer services keep changing their story so they are not very helpful. Considering we are now at day 58 its not much to ask how much longer it will be. Feeling letdown by O2

Re: Free samsung tablet with S9

Cleoriff — Sat, 28 Jul 2018 07:13:54 GMT

Hi @Atmywitsend

At this stage you probably need to chase up customer services. Some people have received their tablets It can take up to 54 days

Info about the promotion is here (

Free Samsung Galaxy Tab A 10.1 ("Free Gift") when you buy a new Samsung Galaxy S9 or S9 Plus directly from O2 before 11 July 2018. Free Gift dispatched between 14-40 days after qualifying purchase.

https://www.o2.co.uk/shop/samsung/galaxy-s9#contractType=paymonthly

NB it should be despatched 14-40 days after qualifying purchase T's and C's here https://www.o2.co.uk/termsandconditions/rewards/free-samsung-galaxy-tab-a-101free-gift-with-qualifyi...

However, they are subject to availability so a call to CS is a must now https://www.o2.co.uk/contactus

Re: Free samsung tablet with S9

Atmywitsend — Sat, 28 Jul 2018 07:19:40 GMT

Thats the thing I have on several occassions, their story keeps changing and yesterday was told dont know you will have to wait so they are not helpful. On asking to have a complaint registered my call seemed to be cut off

Re: Free samsung tablet with S9

Cleoriff — Sat, 28 Jul 2018 07:30:30 GMT

@AtmywitsendYou can make a complaint via this route https://www.o2.co.uk/how-to-complain

However, I will ask our community admins for advice on this one @Martin-O2 @EmilieT

At this stage we probably all need to know that status of 'whilst stocks last'

Also as you ordered your device in May you should have been one of the first on the distribution list.

Our Admin wont be back on duty till Monday ...so pop back to the thread then. One of them will have responded to you

Re: Free samsung tablet with S9

Atmywitsend — Sat, 28 Jul 2018 07:32:43 GMT

Thank you

Re: Free samsung tablet with S9

Cleoriff — Sat, 28 Jul 2018 08:09:12 GMT

No worries @Atmywitsend Hope it works out for you

Re: Free samsung tablet with S9

MI5 — Sat, 28 Jul 2018 08:28:48 GMT

What reason are they giving you for not receiving one yet?

Re: Free samsung tablet with S9

Atmywitsend — Sat, 28 Jul 2018 08:37:23 GMT

No reason, they are working through despatches and dont have dates for despatch is all i am being told. But originally tablet was direct from samsung now it is O2, so who is it?

Re: Free samsung tablet with S9

MI5 — Sat, 28 Jul 2018 08:42:59 GMT

The promotion is run by Samsung but O2 have to verify your purchase. Once that is complete and a tablet has been allocated, o2 will send it out to you.
Numbers are limited but as you purchased on the first day of the program there shouldn’t be a problem with stock.

Re: Free samsung tablet with S9

Cleoriff — Sat, 28 Jul 2018 08:44:45 GMT

@AtmywitsendIf you look at the terms and conditions I posted it stated the Promoter is O2. The tablet comes via O2 not Samsung...so it's O2 (Although Samsung send O2 the tablets)

(which is why they add the proviso about 'while stocks last')

Re: Free samsung tablet with S9

Atmywitsend — Sat, 28 Jul 2018 08:47:08 GMT

Exactly, so they should be able to sort and advise appropriately

Re: Free samsung tablet with S9

Cleoriff — Sat, 28 Jul 2018 08:49:00 GMT

Anyway @Atmywitsend without digging this down the the n'th degree. as I said I have asked our community admin team to update us on the stock status. It's an important factor and hopefully you will have an answer on Monday

Re: Free samsung tablet with S9

MI5 — Sat, 28 Jul 2018 09:12:39 GMT

It really shouldn’t be difficult but it’s not unusual to see problems with o2 offers unfortunately.

Re: Free samsung tablet with S9

EmilieT — Mon, 30 Jul 2018 07:54:21 GMT

Hi @Atmywitsend, and welcome to the forum! I'm sorry to read you've not been able to get a satisfying answer so far, but I'll send you a Private Message on the forum to gather some more details and get this looked into for you

O2 has failed again

Atmywitsend — Sat, 04 Aug 2018 07:24:15 GMT

I have had issues with my Samsung Tablet not arriving (part of package for S9) it wasnt originally ordered. So instead of being within 40 days we are now at 65. I was meant to have a guaranteed delivery for today - Saturday but my order is now missing, no one seems to know where it is. Can O2 get anything right?

Re: O2 has failed again

Cleoriff — Sat, 04 Aug 2018 09:07:13 GMT

As I understand it our community admin @EmilieTwas looking into this for you?

Re: O2 has failed again

Atmywitsend — Sat, 04 Aug 2018 07:36:50 GMT

Thank you, but I feel their failure should be raised as a separte issue which is why I have raised the post again.
The actions they have failed on were agreed prior to Community involvement

Re: O2 has failed again

Cleoriff — Sat, 04 Aug 2018 08:27:38 GMT

To add to this thread.... you have two choices now (If @EmilieT previous thread, was unable to help you)

1) Keep on to customer services https://www.o2.co.uk/contactus

2) Make a complaint using resolver Resolver

Re: O2 has failed again

EmilieT — Mon, 06 Aug 2018 07:58:29 GMT

Hi @Atmywitsend, I've replied to your latest PM and would happily get someone to look into this new issue for you. Has there been any news on your tablet since you posted or would you like us try see if we can help find a solution to this still?

@Cleoriff Thanks for the mention again