topic Sim card in Android

Sim card

Woo128 — Sun, 24 Jun 2018 23:07:41 GMT

Hi I just got a new sim card and when people try to ring me it says the number has not been recognised and no one can ring me but they are able to text my number and I can ring out on my number does anyone know why thanks

Re: Sim card

Bambino — Sun, 24 Jun 2018 23:24:26 GMT

@Woo128 Why did you get a new sim? Have you lost your previous sim or was it damaged? See if this link helps: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675

Re: Sim card

MI5 — Mon, 25 Jun 2018 05:37:48 GMT

It can take up to 24 hours for all services to come online completely.
Try restarting your phone and if it’s still not working correctly give customer service a call this morning at 8.00am
http://www.o2.co.uk/contactus

Re: Sim card

Woo128 — Mon, 25 Jun 2018 06:34:12 GMT

Hi I got a upgrade and they sent me a new sim card so I did the swap for the sim cards and now this has happened I have had the sim for nearly 4 days thanks

Re: Sim card

Anonymous — Mon, 25 Jun 2018 06:42:50 GMT

In that case call customer service as advised above but also keep rebooting your phone

Re: Sim card

Cleoriff — Mon, 25 Jun 2018 06:45:01 GMT

Info on activating your sim here @Woo128

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Though if it isn't working correctly after rebooting the phone, then ring CS as shown above... or pop to your local O2 store

Re: Sim card

EducatedDevice — Mon, 25 Jun 2018 08:46:49 GMT

With some form of identification or they wont assist.

Re: Sim card

Anonymous — Mon, 25 Jun 2018 08:50:13 GMT

Actually they will assist if you are an existing customer as they will pull up your details

Re: Sim card

Cleoriff — Mon, 25 Jun 2018 09:08:08 GMT

I have never been asked for ID in my local O2 shop. It may be area dependent but they brought all my details up on the PC. Swapped the sim there and then. Walked out with it working,

Re: Sim card

Anonymous — Mon, 25 Jun 2018 10:58:16 GMT

@Cleoriff wrote:
I have never been asked for ID in my local O2 shop. It may be area dependent but they brought all my details up on the PC. Swapped the sim there and then. Walked out with it working,

Same here

Re: Sim card

Martin-O2 — Mon, 25 Jun 2018 13:22:39 GMT

Hey @Woo128, how are you getting on with this? Did you speak to customer services about your sim swap?

Re: Sim card

Woo128 — Tue, 26 Jun 2018 20:35:20 GMT

Hi thanks everyone I spoke to Customer service and there was a block on my number for some reason even tho I only swopped sim cards but its all back up running thank you to every one that helped

Re: Sim card

MI5 — Tue, 26 Jun 2018 20:44:34 GMT

Good to hear they could help you out.