topic Re: My number not recognised in Android

My number not recognised

Alison3 — Wed, 30 May 2018 11:40:53 GMT

People trying to call me on my mobile are suddenly receiving a message saying The number is not recognised.

I can make out going calls and send and receive sms text messages.

Im with PAYG and its topped up .

Any advice would be welcome. Thanks

Re: My number not recognised

MI5 — Wed, 30 May 2018 11:44:24 GMT

Start by checking your postcode for faults http://status.o2.co.uk/
Then turn off phone and remove sim card, wipe it with a dry cloth and then try again.

Re: My number not recognised

Alison3 — Wed, 30 May 2018 11:53:32 GMT

Thank you . I will try that .

Re: My number not recognised

MI5 — Wed, 30 May 2018 11:58:06 GMT

Let us know if it helps.

Re: My number not recognised

Alison3 — Wed, 30 May 2018 12:04:36 GMT

It says a phone mast near me isnt working and might cause problems .

They will update me.

Fingers crossed its this causing the problem.

Re: My number not recognised

MI5 — Wed, 30 May 2018 12:10:31 GMT

Sounds the most likely cause.

Re: My number not recognised

Bambino — Wed, 30 May 2018 12:59:06 GMT

@Alison3 At least O2 are aware of the problem. You may find it takes some time before the issue is resolved. There are many reasons for mast problems, and O2 do not give timelines for repairs, so you'll have to be patient.

Re: My number not recognised

Cleoriff — Wed, 30 May 2018 14:16:05 GMT

@Alison3if you download the My Network app you will be able to report it through that and get updates, as and when they occur https://www.o2.co.uk/apps/my-network

Re: My number not recognised

Alison3 — Wed, 30 May 2018 17:57:38 GMT

@BambinoIt must have been down for a few days already so hopefilly not too long. At least I can still use the sms t

Im a bit annoyed that my OH is with O2 and he doesnt have a problem with his mobile .

Re: My number not recognised

MI5 — Wed, 30 May 2018 18:06:45 GMT

Sometimes these faults can only affect certain number ranges or only contract or PAYG etc.

Re: My number not recognised

EmilieT — Thu, 31 May 2018 15:57:28 GMT

Good to see the advice above helped you identify the problem, @Alison3 Let us know how it evolves and when it's all sorted!

Re: My number not recognised

Alison3 — Thu, 31 May 2018 16:26:46 GMT

It's working now. Phew! Thanks .

Re: My number not recognised

MI5 — Thu, 31 May 2018 16:34:54 GMT

Good to hear

Re: My number not recognised

jonsie — Thu, 31 May 2018 17:51:06 GMT

Fingers crossed it stays that way @Alison3