topic Re: Phone completely crashed in Android

Phone completely crashed

Val-1 — Sun, 06 May 2018 19:24:12 GMT

Could someone please help. My one plus 3 phoned completely froze then just died. Won't switch back on even though it's fully charged. Nothing happens when I plug the charger in.

Any help would be much appreciated.

Val

Re: Phone completely crashed

Cleoriff — Sun, 06 May 2018 19:27:28 GMT

Hi @Val-1

Have you tried holding the volume down and power key for 15-20 seconds then releasing those keys

That usually helps with a lot of problems...

Re: Phone completely crashed

pgn — Sun, 06 May 2018 19:32:23 GMT

Hi, @Val-1 - there are a number of options, depending on what you're sseing when you try to power it on - if anything.

The simplest is hold down the power button for 30 seconds and at the same time while holding the power button plugin the dash charger while it's plugged into the wall outlet.

Best pointer to read is probably here if that's no good...

https://forums.oneplus.com/threads/help-me-please-oneplus-3t-wont-turn-on.504399/

An exampe form the OnePlus forums below:

Good luck, whatever happens!

Re: Phone completely crashed

Anonymous — Sun, 06 May 2018 19:30:38 GMT

If it needs repair then send it to OnePlus don’t use O2 repairs

Re: Phone completely crashed

MI5 — Sun, 06 May 2018 19:34:13 GMT

Re: Phone completely crashed

Marjo — Fri, 25 May 2018 16:31:05 GMT

Hi @Val-1 how are you getting on with this? As it's been a while since you posted your question, I just wanted to check if any of the posts above helped with your One Plus 3? Did you manage to get the phone fixed in the end? Would be nice to hear back from you.

Thanks guys for your suggestions above @Cleoriff, @pgn, @Anonymous, @MI5!