topic Re: emergency calls only in Android

emergency calls only

Mosoobhy — Thu, 24 May 2018 21:29:50 GMT

i am from egypt
and i bought uk o2 sim card
and it worked for 2 days then it stopped suddenly
and showed to my ( emergency calls only ) and data also was working
then stopped
i want to know what happened

Re: emergency calls only

Cleoriff — Thu, 24 May 2018 19:46:15 GMT

Hi @Mosoobhy

Are you on PAYG? If so have you run out of credit....?

We need a bit more info please

Ways to top up here. Scroll down to PAYG

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

Edited to add you may need to pop back instore or contact customer services for more help

https://www.o2.co.uk/contactus

Re: emergency calls only

Cleoriff — Thu, 24 May 2018 19:47:54 GMT

@MosoobhyAlso could you please remove your phone number. This is a public forum not customer services

Welcome to the forum

Re: emergency calls only

MI5 — Thu, 24 May 2018 20:41:57 GMT

I would also check your postcode here for any network issues http://status.o2.co.uk/

Also, where did you buy the phone you are using and can you try the sim card in another phone (an o2 shop will check this for you) as it may be that your phone is barred from UK networks.

Re: emergency calls only

Mosoobhy — Thu, 24 May 2018 23:30:04 GMT

the sim card worked when i use it and the network and data also
thanks
i need the link of customer service

Re: emergency calls only

MI5 — Thu, 24 May 2018 23:34:51 GMT

All contact details here http://www.o2.co.uk/contactus