topic Re: Samsung Galaxy ace in Android

Samsung Galaxy ace

Pdm — Wed, 16 May 2018 10:12:36 GMT

Hi I'm having trouble with my phone. Every time I try to make a call, send a text, even just checking my balance, I keep getting the same message "mobile network not available". Is this a problem with my phone ? Anyone got any ideas? If I can't get it sorted I'll have to get a new one.

Thanks

Re: Samsung Galaxy ace

MI5 — Wed, 16 May 2018 10:16:01 GMT

It’s either a faulty SIM card, a faulty phone or a network issue.
See help here for identifying where the problem lies.
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Re: Samsung Galaxy ace

Cleoriff — Wed, 16 May 2018 12:42:13 GMT

@PdmYou could also remove the sim, clean it gently and reinsert. Reboot the phone and see if that does the trick.

If not you can pick up a new sim immediately if you visit an O2 store. Best of luck

Re: Samsung Galaxy ace

EmilieT — Thu, 17 May 2018 08:32:29 GMT

Welcome to the forum @Pdm! I hope the above advice was helpful, let us know if you make any progress on this