topic Re: OnePlus 3T reboot loop in Android

OnePlus 3T reboot loop

Mike01 — Mon, 14 May 2018 20:33:57 GMT

Hi all,

I have a OP 3T and haven't had an issue at all with it until now.

It's roughly 2 months out of warranty and has started to randomly turn itself off and go into a bootloop.

I have been dealing with OP support and I have wiped the cache, performed a factory reset, had an advisor remotely connect to my phone to flash and "patch" the OS, I've also uninstalled any recent or old apps but nothing has worked.

I have been told to contact O2 to send my phone back for diagnosis and repair, which for me isn't really an option.

I was wondering if anyone has any experience of using a custom rom and if this is likely to resolve the boot issue I've been having?

Many thanks

Mike

Re: OnePlus 3T reboot loop

MI5 — Mon, 14 May 2018 20:41:26 GMT

It may help you but a) it depends whats causing the boot loop and b) we're not allowed to talk about flashing ROM's on here.
Have you tried XDA forums?
Also, does it loop in safe mode too?

Re: OnePlus 3T reboot loop

Cleoriff — Mon, 14 May 2018 20:58:30 GMT

It seems to be a common problem according to the xda forums @Mike01

Just one link from many posted

https://forum.xda-developers.com/oneplus-3t/help/bootloop-to-recovery-t3519142

I would suggest you contact OnePlus again and see if they can help further.

https://www.oneplus.com/uk/support

I certainly wouldn't be sending it back to O2...

Re: OnePlus 3T reboot loop

Bambino — Mon, 14 May 2018 21:00:42 GMT

@Mike01 I would agree with @Cleoriff's suggestion and either send it to OnePlus or at the very least contact them. Do not trust O2 with your phone.

Re: OnePlus 3T reboot loop

Mike01 — Mon, 14 May 2018 21:11:02 GMT

Thanks everyone.

@MI5
Thanks for the reply.
I have had my phone in safe mode for a couple of hours so far but I'll need at least a day's worth of testing to see if it works.
The problem varies so much that sometimes it can reboot and start looping 4 times in an hour, sometimes it 4 times in a day. It's not very predictable.

@Cleoriff
Thanks for the reply.
I have been over at the XDA forums but there were so many pages of problems I got lost and started looking down the route of another OS.
OP have told me to send my phone to O2, that's not going to happen lol.

@Bambino
Thanks for the reply.
I have been in touch with OP support and still have a ticket open, even though they want to try and close it. They've pushed me back to O2 to try and get it diagnosed and repaired. I just don't want my phone to have to go through another factory reset unless there is a plan to actually solve the issue, I've had to set up my Google pay and banking apps so many times the bank must be on the brink of blocking me lol

I'll get back on to OP and see what they say, even though they kind of loosely supported the idea of testing a custom rom to see if that fixes it lol

Thanks again everyone

Re: OnePlus 3T reboot loop

MI5 — Mon, 14 May 2018 21:19:30 GMT

@Mike01 wrote:
Thanks everyone.

@MI5
Thanks for the reply.
I have had my phone in safe mode for a couple of hours so far but I'll need at least a day's worth of testing to see if it works.
The problem varies so much that sometimes it can reboot and start looping 4 times in an hour, sometimes it 4 times in a day. It's not very predictable.

Have you considered the possibilty of this being a battery issue?

Re: OnePlus 3T reboot loop

Cleoriff — Mon, 14 May 2018 21:28:21 GMT

No problem @Mike01 I hope this gets sorted soon....(or sooner than it has taken already)

Re: OnePlus 3T reboot loop

Mike01 — Mon, 14 May 2018 21:38:08 GMT

@MI5

I haven't thought about the battery, it still hold charge like its brand new, so I've never had any reason to question it.

I have wondered about moisture though, I work in quite a hot environment and my phone pretty much lives in my pocket, so I'm wondering if it's gotten a bit sweaty

Re: OnePlus 3T reboot loop

Mike01 — Mon, 14 May 2018 21:39:08 GMT

@Cleoriff

Thanks a lot. Fingers crossed I'll find the reason soon.

Re: OnePlus 3T reboot loop

MI5 — Mon, 14 May 2018 21:40:09 GMT

Yours is more of a random reboot rather than a bootloop so the prognosis is slightly better for you.
If it is still doing it in safe mode a custom rom could well sort it for you but at over 2 years old, I wouldn't rule out a battery issue either.
I've just Googled an article that may help you further https://www.androidpolice.com/2016/12/09/boot-loop-smartphone-restarts-now/

Re: OnePlus 3T reboot loop

MI5 — Mon, 14 May 2018 21:41:51 GMT

If you do suspect moisture damage (it's a definite probable cause) try drying it out in a bag of rice in your airing cupboard or somewhere equally warm and dry.

Re: OnePlus 3T reboot loop

Mike01 — Mon, 14 May 2018 21:48:42 GMT

@MI5

Thanks for the link, that's exactly what's been happening.

I'm currently in safe mode and so far it's absolutely fine.

Does that mean it could of be an app?

I did download an icon pack which had numerous launchers, which confused me so I uninstalled it pretty quickly.

I might see if there is anything I can use to monitor or just read the phone log to see if there's a certain app causing an issue.... If that's even possible lol

Thanks for your help though, I appreciate it.

Mike

Re: OnePlus 3T reboot loop

MI5 — Mon, 14 May 2018 21:53:45 GMT

Yes it would point to an app.
Download malwarebytes off play store and run a full scan for any dodgy apps or files left behind.

Re: OnePlus 3T reboot loop

Anonymous — Mon, 14 May 2018 21:59:26 GMT

The are also lots of OnePlus user forums if you Google which will be more user friendly than the XDA ones 🙂

Re: OnePlus 3T reboot loop

Mike01 — Mon, 14 May 2018 22:40:24 GMT

@MI5
Thanks again, I never knew malware bytes made their scanner available to Android users, I used it for years with many Vista issues.

@Anonymous
Thanks for the reply.

I was only googling a specific issue so only got takeb to the XDA forums instead of general OP forums. I'm slightly hesitant these days to veer away from places I trust, so thats probably another reason I stick to the XDA forums.

Re: OnePlus 3T reboot loop

MI5 — Tue, 15 May 2018 05:31:38 GMT

Let us know how you get on @Mike01

Re: OnePlus 3T reboot loop

Mike01 — Fri, 18 May 2018 16:43:18 GMT

Hi MI5,

So it's been a strange week. I spoke to OP and was about to get the ball rolling so I could return it to them, then the rebooting stopped.

I haven't uninstalled anything, I haven't done anything different, there were a couple of Google apps which updated and then my phone went back to normal.

Thanks a lot for all your help, I appreciate the effort from you and the rest of the community.

Time for a cold 🍺 🍺

Cheers

M

Re: OnePlus 3T reboot loop

MI5 — Fri, 18 May 2018 16:45:08 GMT

Hey Mike, that's really good news.
Fingers crossed it stays that way for you

Re: OnePlus 3T reboot loop

Cleoriff — Fri, 18 May 2018 19:14:01 GMT

Really pleased it's sorted @Mike01. I wonder what 'remote magic' OP performed ?

Re: OnePlus 3T reboot loop

Mike01 — Fri, 18 May 2018 19:37:28 GMT

The OP support were really good, a little difficult at times due to the time zones but every day I had a reply and they were very helpful.

Similar to this community though, I've never really needed to post here before but I'm glad I did.

Thanks a lot for all of your help 😊