topic Re: Rubbish o2 in Android

Rubbish o2

Daz650 — Fri, 11 May 2018 16:49:22 GMT

After taking my phone in for a repair because my touch screen stopped working. I'm told it's water damage and I'll have to pay for the repair. I refuse and collect my phone only to find the screen is now full of green and black dots and has a scratch inside the screen with wasn't there before. The phone is 8 months old and trading standards have been called. Not good enough o2

Re: Rubbish o2

MI5 — Fri, 11 May 2018 16:51:36 GMT

Unfortunately, if you search the forum, you will see you are just one of many with similar complaints.
We NEVER advise anyone to use O2 repairers and always advise that photos are taken of the device condition before sending it anywhere.

Re: Rubbish o2

Bambino — Fri, 11 May 2018 16:53:17 GMT

@Daz650 If you search the forum you will see that the 'water damage' excuse from O2 Repair has been complained about many many times. We always suggest sending to the manufacturer rather than use O2. Their reputation isn't very good, to say the least.

Re: Rubbish o2

Anonymous — Fri, 11 May 2018 16:53:40 GMT

@Daz650 O2 repairs are known for stunts like this. We always advise to go to the manufacturer for a repair. Did you take photos of the phones condition before you sent it for repairs? I guess you can try & complain. Resolver gets good results

https://www.o2.co.uk/how-to-complain

Re: Rubbish o2

Daz650 — Fri, 11 May 2018 16:59:14 GMT

There unbelievable I think I'll take my business elsewhere

Re: Rubbish o2

Daz650 — Fri, 11 May 2018 17:00:30 GMT

Yes got photos and got them to write down the condition also

Re: Rubbish o2

MI5 — Fri, 11 May 2018 17:02:28 GMT

You'll be golden then mate - they won't have a leg to stand on!

Re: Rubbish o2

Daz650 — Fri, 11 May 2018 17:04:15 GMT

Got a good mind to ask for a new phone

Re: Rubbish o2

adamtemp64 — Fri, 11 May 2018 17:13:33 GMT

I would lodge a formal complaint via the resolver website https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm_medium=link&utm_campaign=VAS it is linked from here https://www.o2.co.uk/how-to-complain