topic Re: Samsung Galaxy S9 Plus no number!? in Android

Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Thu, 03 May 2018 18:35:29 GMT

Hi. Few days on O2 and already questions..I switched from EE and keep my number.

1.Phone Menu- About phone no phone number

2. IMS not registered

3. Voice over WiFi or LTE unavailable

e.t.c

Please check my screenshots..

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Thu, 03 May 2018 18:39:49 GMT

O2 don’t write numbers to their SIM cards. You’ll need an old Nokia to put your sim in to write the number to it.
WiFi calling may not be available on non o2 devices.
I don’t know where yours came from but what is your CSC?

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Thu, 03 May 2018 18:42:40 GMT

it is UK device BTU firmware. And the same time I have...

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Thu, 03 May 2018 18:46:16 GMT

Have you enabled the option under device details in your MyO2?
http://www.o2.co.uk/myo2

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Thu, 03 May 2018 18:48:23 GMT

Yes. It is ON.

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Thu, 03 May 2018 18:50:12 GMT

Well there's no mention of the S9 working on open firmware here https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#samsung-setup
It only mentions the S8.....
When did you turn it on in your MyO2?

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Thu, 03 May 2018 18:55:06 GMT

more then 24 hours ago

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Thu, 03 May 2018 18:56:17 GMT

I guess the S9 on open firmware isn't supported yet then.

Re: Samsung Galaxy S9 Plus no number!?

Anonymous — Thu, 03 May 2018 19:14:17 GMT

That’s what I suspected when I saw the other post yesterday

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Thu, 03 May 2018 19:26:20 GMT

I hope O2 will fix it. It's strange that the WiFi Calling icon is periodically shown in the status bar.

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Thu, 03 May 2018 19:38:48 GMT

You could always call customer services on 202 to check your account, just in case there's something they can do.

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Thu, 03 May 2018 20:15:32 GMT

And maybe it's all because the number is not registered in SIM? Or is it not affected by anything?

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Thu, 03 May 2018 20:23:30 GMT

As I explained already, O2 don't write numbers to their sims so it has nothing to do with it.
I think you can also use an iPhone to write the number to your sim too but I've always used my old Nokia 3310.

Re: Samsung Galaxy S9 Plus no number!?

Chris_K — Tue, 08 May 2018 12:27:27 GMT

@MI5 wrote:
You could always call customer services on 202 to check your account, just in case there's something they can do.

I do think this is the best course of action for this, as I can confirm the Samsung Galaxy S9 devices do support Wifi & 4G Calling on Open Market devices, so there is no reason why this shouldn't be working. My best guess is it's a small issue on the account side of things (correct bolt-on not added or active), or as you ported in from another network, perhaps a provisioning issue.

RE: the site not reflecting this, our apologies for any confusion this caused but we are looking to get this updated to show the correct up-to-date info.

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Fri, 11 May 2018 19:25:39 GMT

WiFi Calls at my home, then turn on then off. But VoLTE I could not find anywhere in the city center. How do you think it is worth going to Customer Service?

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Tue, 29 May 2018 19:10:23 GMT

How 4G calling indicated on Galaxy S9 plus?? LIke VoLTE icon or not? After May OTA updates WiFi calling now is Stable for me, but still no 4G calling!!!? Any ideas?

So, WiFi calling the same like on pic above, what about 4G calling!?

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Tue, 29 May 2018 19:06:00 GMT

4g calling is only available in certain areas so you may not be in an area serviced for it yet.

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Tue, 29 May 2018 19:12:10 GMT

Can u please check for me Kingston upon Hull, cose app My Network show me 4G calling not available all over the city !! Is it so?

Re: Samsung Galaxy S9 Plus no number!?

MI5 — Tue, 29 May 2018 19:19:16 GMT

No sorry, not yet.

Re: Samsung Galaxy S9 Plus no number!?

BigDaddyUK — Tue, 05 Jun 2018 10:58:27 GMT

Hi, @MI5 I apologize for the disturbance. You do not know how to write down own number on SIM ...by Nokia 3310 ?? I have one...