topic Sending Emails & text with pictures problem in Android

Sending Emails & text with pictures problem

Rivers — Mon, 16 Apr 2018 07:31:30 GMT

Hi ,
I am currently in France , I can't send text or emails with a picture , the text never get to the people I send them to ,and neither do the emails , they just sit there queued ? Also I can't upload pictures on FB , not a problem in the UK ,
Thanks for any help .

Re: Sending Emails & text with pictures problem

MI5 — Mon, 16 Apr 2018 07:35:29 GMT

Change your apn to "mobile.o2.co.uk" and see if data starts working for you.

Re: Sending Emails & text with pictures problem

Rivers — Mon, 16 Apr 2018 09:01:04 GMT

I'm a bit of a tech numpty lol
How do I do that
Thanks

Re: Sending Emails & text with pictures problem

MI5 — Mon, 16 Apr 2018 09:09:38 GMT

Go to settings then mobile data and edit the apn.
It probably is currently iData.O2.co.uk

Re: Sending Emails & text with pictures problem

Cleoriff — Mon, 16 Apr 2018 09:13:17 GMT

@RiversGo into settings > Mobile networks> Access Point Names (APN) and change it to the one shown above

Re: Sending Emails & text with pictures problem

Rivers — Mon, 16 Apr 2018 11:08:45 GMT

I changed the apn to mobile.02 and I lost any use of the phone ?
Changed to iData phone works but still won't post pictures ,
Apn was payandgo

Re: Sending Emails & text with pictures problem

Cleoriff — Mon, 16 Apr 2018 11:19:52 GMT

@RiversHave a look at this guide. It tells you the settings you should have for O2 contract and payg phones. Scroll down for Iphones

https://www.teamknowhow.com/discover/discover/o2-apn-settings#iPhone%20APN%20settings%20for%20O2

Re: Sending Emails & text with pictures problem

MI5 — Mon, 16 Apr 2018 11:22:11 GMT

Are you PAYG or contract?

Re: Sending Emails & text with pictures problem

Rivers — Mon, 16 Apr 2018 13:23:25 GMT

PAYG
I followed the instructions in that link ,and still the same ,
My phone is Moto g4 .
My wife's PAYG Moto g5 sends pictures , slowly but sends them .
It's very frustrating , I have never messed about with my settings .

Re: Sending Emails & text with pictures problem

MI5 — Mon, 16 Apr 2018 13:51:44 GMT

You've posted in the Apple section, hence all the replies you've had relate to iPhones.
You need these settings for an Android phone https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2
but you may not have International usage enabled so if the settings don't work, call customer services to check your account http://www.o2.co.uk/contactus

Re: Sending Emails & text with pictures problem

Rivers — Mon, 16 Apr 2018 13:58:41 GMT

I followed the Android link rather than iPhone ,Nokia etc .
Thanks for your help so far

Re: Sending Emails & text with pictures problem

MI5 — Mon, 16 Apr 2018 14:07:51 GMT

Contact live chat and ask them to check your account.
Let us know what they say please.

Re: Sending Emails & text with pictures problem

Cleoriff — Mon, 16 Apr 2018 14:26:35 GMT

@Rivers wrote:
I followed the Android link rather than iPhone ,Nokia etc .
Thanks for your help so far

Oh it's an Android phone, Still, the Android settings were on the link I posted, so fair enough if you used them :smileywink:....Did they work or not @Rivers?

Re: Sending Emails & text with pictures problem

Rivers — Mon, 16 Apr 2018 15:22:33 GMT

No ,I spoke to some Indian chap yesterday on o2 live chat , nice enough but no guru lol and had no solutions

Re: Sending Emails & text with pictures problem

MI5 — Mon, 16 Apr 2018 15:36:33 GMT

Try again and ask them to check for any international bars on the account.

Re: Sending Emails & text with pictures problem

Rivers — Mon, 16 Apr 2018 15:47:55 GMT

Will do ,
Thanks

Re: Sending Emails & text with pictures problem

jonsie — Mon, 16 Apr 2018 17:01:51 GMT

If you change any settings you need to reboot the phone each time after. The fact that your wife's phone seems but struggles seems to point to a network issue. Hopefully it's a simple case of removing a roaming bar by customer service.

Re: Sending Emails & text with pictures problem

Marjo — Tue, 17 Apr 2018 16:52:14 GMT

Hi @Rivers Let us know how you get on with this? Any improvement?

Re: Sending Emails & text with pictures problem

Rivers — Wed, 18 Apr 2018 16:57:07 GMT

Hi guys ,
Well a long drawn out conversation with a very helpful o2 lady , I can now text and email pictures , but still can't post them on FB , but can on messenger ?
Thanks very much for your help
Paul

Re: Sending Emails & text with pictures problem

MI5 — Wed, 18 Apr 2018 17:01:16 GMT

If you do a speedtest you will probably find it so slow that facebook just thinks there's no connection.
FB is very data hungry at the best of times.