topic Re: Configuring new phone in Android

Configuring new phone

Sedge — Mon, 02 Apr 2018 22:22:05 GMT

Hi, could someone please point me to the right place to congigure a new HTC phone (not a contract phone)? It is always in E mode for mobile data, whereas on previous HTC there was a 3G, so it's not just the mast. And I've had to put SIM back into an old phone to use the internet 😕

Re: Configuring new phone

MI5 — Mon, 02 Apr 2018 22:30:03 GMT

Manual settings are here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2
or text the word "active" to 2020

Re: Configuring new phone

Sedge — Mon, 02 Apr 2018 22:55:38 GMT

Thank you! For some reason it's still on E when it was H on other phone, but seems a little faster at least! I don't understand why the help desk couldn't have suggested this the three times I've rung. But never mind.

Re: Configuring new phone

MI5 — Mon, 02 Apr 2018 22:59:37 GMT

Now you've saved the correct settings it will help if you restart the phone, but make sure the settings are saved and you have selected the correct settings first.

Re: Configuring new phone

liggerz87 — Mon, 02 Apr 2018 23:15:21 GMT

Also try going to settings conecction and mobile should be at the top of phone under settings and seeing if it's set to 3g or 4g only

Re: Configuring new phone

Marjo — Tue, 03 Apr 2018 17:00:10 GMT

How are you getting on with this @Sedge?

Also welcome to our community!