topic Re: How to get a new contract? in Android

How to get a new contract?

bob8 — Fri, 30 Mar 2018 10:56:00 GMT

My contract is paid up. I want to change to a high data/ low text & calls option, but cant see an option on the mobile site.Can anyone link me to the right place? Appreciated.

Re: How to get a new contract?

Cleoriff — Fri, 30 Mar 2018 11:28:06 GMT

Hi @bob8
Have you tried through My O2 ? http://www.o2.co.uk/myo2

If you are having any problems then contact customer services

https://www.o2.co.uk/contactus

All info is also in the shop https://www.o2.co.uk/shop

Re: How to get a new contract?

MI5 — Fri, 30 Mar 2018 11:34:08 GMT

All options are here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
Call customer service on 202 and they will just change your tariff. You Lee the same phone and sim so it’s all really easy.

Re: How to get a new contract?

jonsie — Fri, 30 Mar 2018 23:07:57 GMT

Data is King nowadays. Texts and minutes are incidentals and most contracts now come with unlimited calls and texts if you need high data allowance.

Re: How to get a new contract?

Marjo — Wed, 04 Apr 2018 15:23:40 GMT

Hi @bob8, just wanted to check if you managed to change your tariff ok in the end?

Re: How to get a new contract?

bob8 — Wed, 04 Apr 2018 17:04:55 GMT

Yes, but the account bill is showing a higher tariff amount than the contract.....its never easy....sigh

Re: How to get a new contract?

MI5 — Wed, 04 Apr 2018 17:25:02 GMT

@bob8wrote:
Yes, but the account bill is showing a higher tariff amount than the contract.....its never easy....sigh

Explained here @bob8

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

Re: How to get a new contract?

bob8 — Wed, 04 Apr 2018 21:02:12 GMT

Aha! Lets hope thats what it is. Thanks, for the link.

Re: How to get a new contract?

MI5 — Wed, 04 Apr 2018 21:10:48 GMT

No worries. All the best mate