topic Voicemail number is wrong in Android

Voicemail number is wrong

Guide16 — Tue, 27 Mar 2018 13:37:49 GMT

I have bought a new Nokia 5 from Argos unlocked. Went to O2 shop to get them to change my sim card over. They put a new card in and now my voicemail number is not recognised it's dialing 905 instead of 901. Spent an hour yesterday online with O2 and they are struggling as the phone refuses to let me change it telling me to contact my operator. With a bit of research I find 905 is Tesco Mobile which is O2. Could the SIM card have been programmed wrongly at the O2 shop. I am pay monthly. It's not a major problem but annoying.

Re: Voicemail number is wrong

MI5 — Mon, 26 Mar 2018 05:30:35 GMT

It’s either a glitch in the phone software or a sim error.
Try a new SIM card first and see if it helps.

Re: Voicemail number is wrong

Guide16 — Tue, 03 Apr 2018 05:45:39 GMT

Sorry thought I had replied. Went to O2 shop and the guy spent 20 minutes trying to solve the problem. After doing some research on the internet found that this was a Nokia problem. So will just have to put up with it.

Re: Voicemail number is wrong

MI5 — Tue, 03 Apr 2018 08:15:52 GMT

Hopefully Nokia can fix the glitch in future software updates.

Re: Voicemail number is wrong

Anonymous — Fri, 13 Apr 2018 18:22:09 GMT

I've opened a support case with HMD and included a link to this thread, hope that's alright

Hopefully they'll get it fixed, not earth shattering but annoying.

Re: Voicemail number is wrong

MI5 — Fri, 13 Apr 2018 21:57:26 GMT

Here's hoping

Re: Voicemail number is wrong

Anonymous — Sun, 17 Jun 2018 16:07:44 GMT

Ok, update for the interested.

HMD came back and asked me to try the phone with a non O2/giffgaff SIM so got hold of an EE PAYG one.

When inserted and booted the number changes to the correct voicemail number for EE, put the O2 one back in and it reverts to 905 and still cannot be changed.

Went back to them to update them and they have replied glad to hear that the voicemail number is now corect with a new EE SIM, is there anything else we can assist with?

I have replied that the issue is not resolved and I was responding to what they had asked me to try.

Not a major problem but would be nice if they fixed it.

Not particularly happy with that response though.

More updates as and when.

Re: Voicemail number is wrong

MI5 — Sun, 17 Jun 2018 16:17:44 GMT

It must be a programming error in the O2 profile in the firmware.
Simple enough for them to fix !

Re: Voicemail number is wrong

Anonymous — Thu, 28 Jun 2018 19:21:58 GMT

Another update.

This morning I got a prompt to allow the phone to restart to apply updated operator settings.

When I did and went back into the voicemail settings I noticed the voicemail number had changed to 901.

Tested and works ok.

Re: Voicemail number is wrong

MI5 — Thu, 28 Jun 2018 19:25:32 GMT

Glad they finally fixed the bug.

Re: Voicemail number is wrong

Guide16 — Thu, 28 Jun 2018 19:35:42 GMT

Thank you I got the same update and never noticed. But on trying, my voicemail is also now correct Haliluah.

Re: Voicemail number is wrong

RJY321 — Mon, 31 Jul 2023 10:56:48 GMT

Hi, interesting topic, I have the same issue, plus Caller ID not working, now on my second SIM card, & have talked to Customer Services 4 times!

Perhaps you could enlighten me on a couple of points from above?

1. How does one get a 'support case with HMD'?

2. How do you get a 'prompt to allow the phone to restart to apply updated operator settings'.

Obviously there is an error in the O2 profile in the firmware which I have but who to contact to resolve?

Many thanks for any help or pointers

Re: Voicemail number is wrong

RJY321 — Mon, 31 Jul 2023 11:31:53 GMT

Sorry further points, have found out that HMD is part of Nokia, - HMD Global, the Finnish phone maker, Hindustan Syringes & Medical Devices Ltd. - so no help.

However I need to know how to get O2 to re-programme the firmware programming error in the O2 profile?

Any help really appreciatedFounded in the year 1957, Hindustan Syringes & Medical Devices Ltd. is

Re: Voicemail number is wrong

madasaf1sh — Mon, 31 Jul 2023 13:19:59 GMT

@RJY321

I think you have the wrong company as HMD Global was founded in 2016 https://en.wikipedia.org/wiki/HMD_Global

O2 wont be reprogramming the firmware, as the firmware is developed by Nokia, with 0 input from o2. So you will have to persevere with Nokia https://www.nokia.com/phones/en_gb

Re: Voicemail number is wrong

RJY321 — Fri, 04 Aug 2023 08:49:19 GMT

Hi, just thought you might like to know, just changed from a Nokia standard SIM to Samsung nano SIM, had the same issue, replaced the SIM 3 times from two different O2 stores & always voicemail came up as 905 (Tesco no.?)....

However, eventually I really think the issue is O2 & not the mobile itself, the solution that worked for me was to 1. Click on phone 2. Settings 3. Voicemail 4. Voicemail settings, then you will see the number 905 which can be changed to 901 - & it works... note this is in the phone settings & not the mobiles settings. Hope this helps..