topic Re: Porting old phone number in Android

Porting old phone number

Anonymous — Tue, 03 Jan 2017 09:28:27 GMT

I want to port my old phone number to my new 02 phone.

Online I have passed step 1 and am now on Step 2 which requires an online security password... the Tip tells me this is not the password for the website. But, I have not been told in advance of PAC process to set up a security password for online support. Why not?

Re: Porting old phone number

MI5 — Tue, 03 Jan 2017 09:33:23 GMT

When you set up your O2 account you were asked to set up a security word, usually either your mothers maiden name or name of first school etc.

Re: Porting old phone number

Cleoriff — Tue, 03 Jan 2017 09:47:38 GMT

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=ref(FP3)

Re: Porting old phone number

MI5 — Tue, 03 Jan 2017 09:53:54 GMT

Actually if you go to Manage your details in your MyO2 you can view your security word in there https://accounts.o2.co.uk/manage

Re: Porting old phone number

Cleoriff — Tue, 03 Jan 2017 11:05:26 GMT

@MI5 wrote:
Actually if you go to Manage your details in your MyO2 you can view your security word in there https://accounts.o2.co.uk/manage

@MI5I was really interested in that link you posted...so off I went to check my own...

I couldn't do it. The only option I got was this

When I clicked on 'change my security question'...it didn't show me the old one...just gave me the option to change. (which is a way round the problem I expect? Just change it??)

Re: Porting old phone number

MI5 — Tue, 03 Jan 2017 11:09:05 GMT

Must be another improvement then, but yes, it fixes the problem anyway.

Re: Porting old phone number

Anonymous — Tue, 01 Aug 2017 13:08:52 GMT

I think the problem is that the wording is ambiguous:

"Enter the following characters from your security password:"

Like the OP I was confused by this and thought there was a separate security password that I hadn't received yet. It would be much clearer if phased as:

"Enter the following characters from the answer to your security question:"

Re: Porting old phone number

morganalefey — Fri, 23 Mar 2018 11:11:42 GMT

Thanks very much The Kevinator. I do find a lot of these messages ambiguous - I tend to take things very literally, and am superannuated. Anyway, I seem to be cooking with gas now. Thanks again!

Re: Porting old phone number

morganalefey — Fri, 23 Mar 2018 11:12:28 GMT

Many thanks!

Re: Porting old phone number

morganalefey — Fri, 23 Mar 2018 11:13:00 GMT

Thanks for your help. Problem is solved now!

Re: Porting old phone number

morganalefey — Fri, 23 Mar 2018 11:15:38 GMT

Thanks MI5. I do tend to take things very literally. My first school has 4 words in its title, so it didn't occur to me that this could be a "password" ! Anyway, problem solved now, thanks again!

Re: Porting old phone number

MI5 — Fri, 23 Mar 2018 11:20:54 GMT

No worries mate.