topic Re: Voicemail in Android

Voicemail

RWB — Thu, 15 Mar 2018 20:07:49 GMT

The number 07802000000 rings. Voicemail messages are four minutes long. they record over the top of each other. Once you've listened to the message if still keeps ringing again. Have tried 1760/1750. Please help I am missing important calls. How do I stop this and get back to 901 voicemail. Thanks!

Re: Voicemail

MI5 — Thu, 15 Mar 2018 20:13:32 GMT

Try our voicemail help here first https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p/547712#U547712

Re: Voicemail

RWB — Thu, 15 Mar 2018 20:50:35 GMT

Thanks! I've had a look and nothing obvious.

Phone doesn't ring as 901 any more it rings as 07802000000 now

You then get a notification that the "message is 4 minutes long" which it isn't

And then messages record over each other

You listen to the message and then it rings again

Messages aren't in the right order when you listen to them and then new messages get missed

Re: Voicemail

MI5 — Thu, 15 Mar 2018 20:52:58 GMT

You should find the number to dial for vm in your phone settings or in the phone app settings.
Check first if this is set to 901.

Re: Voicemail

MI5 — Thu, 15 Mar 2018 20:54:53 GMT

It seems that number is a spammer anyway https://whocallsme.com/Phone-Number.aspx/07802000000

Re: Voicemail

Cleoriff — Thu, 15 Mar 2018 21:05:01 GMT

@MI5wrote:
It seems that number is a spammer anyway https://whocallsme.com/Phone-Number.aspx/07802000000

Block the number then they wont be able to call (or interfere with your voicemail)

Re: Voicemail

MI5 — Thu, 15 Mar 2018 21:08:40 GMT

Some general advice from o2 for dealing with these calls here https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

Re: Voicemail

RWB — Thu, 15 Mar 2018 21:19:02 GMT

901 is the number dialed to retrieve voicemails

When the 07802000000 number rings and you answer it voicemail messages are there

Re: Voicemail

RWB — Thu, 15 Mar 2018 21:20:34 GMT

Thanks - how do I block the number?

Re: Voicemail

MI5 — Thu, 15 Mar 2018 21:22:12 GMT

Long press on the number in your call log and select the option to block it.

Re: Voicemail

MI5 — Thu, 15 Mar 2018 21:22:55 GMT

@RWBwrote:
901 is the number dialed to retrieve voicemails

When the 07802000000 number rings and you answer it voicemail messages are there

That sounds more like a recorded message rather than a voicemail?

Re: Voicemail

RWB — Thu, 15 Mar 2018 21:31:49 GMT

Unfortunately that doesn't seem to be an option. But I'll keep looking for a solution to that!

Re: Voicemail

MI5 — Thu, 15 Mar 2018 21:35:31 GMT

If you don't have a blocking option built into your phone you can download an app - there are loads to choose from on Play store.

Re: Voicemail

RWB — Thu, 15 Mar 2018 21:36:36 GMT

Recorded message might make sense cos sometimes its like it record over itself

We think this started around a time when we had no mobile signal in the town for nearly a month and we tried to set up TuGo without any obvious success at the time, but from what I've seen on other voicemail comments I wonder if its had anything to do with the problem

Re: Voicemail

RWB — Thu, 15 Mar 2018 21:37:27 GMT

Will look for an app - thanks for all advice

Re: Voicemail

MI5 — Thu, 15 Mar 2018 21:37:36 GMT

Tugo is long dead so shouldn't be an issue anymore.

Re: Voicemail

MI5 — Thu, 15 Mar 2018 21:41:52 GMT

Oh and good luck

Re: Voicemail

SarahHill — Mon, 19 Mar 2018 14:41:41 GMT

Hi,

I've had the same thing. I do end up hearing my own Voicemail messages. I wonder if the spam callers end up at my Voicemail and it ends up tangled up. I will try and block it, BUT I've not been getting calls from 901 either!

Re: Voicemail

Marjo — Mon, 19 Mar 2018 15:53:58 GMT

Let us know how you get on with this @RWB and if you manage to find a suitable app.

Cheers for your comment too @SarahHill, let us know if you manage to block the number as well!

Re: Voicemail

SarahHill — Mon, 19 Mar 2018 16:25:10 GMT

Interestingly when I blocked it a different number came up as the one to be blocked. Suggests some weird stammers.