topic Re: Phone unlock unsuccessful in Android

Phone unlock unsuccessful

Anonymous — Sat, 17 Feb 2018 23:57:18 GMT

Hey guys, I was an O2 customer until yesterday when my sim was discontinued. I rang O2 around a month ago, paid of my device plan and spoke to them about terminating my contract and unlocking my phone which they said should be fine. However I find myself in another country now with a sim that doesn't work and a phone that can't take another sim. I have tried contacting O2 via the website but unfortunately aside from this message board I have been unable to find any other methods to get in touch with them. Can anyone help me out in figuring out whats going on?

Re: Phone unlock unsuccessful

Anonymous — Sun, 18 Feb 2018 00:37:33 GMT

Hi @Anonymous obviously the phone wasn’t unlocked. I’d suggest contacting O2 again

Re: Phone unlock unsuccessful

Anonymous — Sun, 18 Feb 2018 01:10:25 GMT

I'd be happy to if you can suggest a method of contacting them that doesn't involve a phone call. As that's the one thing I'm lacking here. I've scoured the website and can't find any form of email addresses, the online chat feature is not available and my own O2 number has now been discontinued and no longer active.

Re: Phone unlock unsuccessful

Anonymous — Sun, 18 Feb 2018 01:22:24 GMT

@Anonymous You will have to contact via a landline as they don’t do email anymore

https://www.o2.co.uk/contactus

Re: Phone unlock unsuccessful

Bambino — Sun, 18 Feb 2018 02:16:59 GMT

@Anonymous If you have Skype, or another VOIP client you can call O2 Customer Service for free on 0800 032 1402.

Re: Phone unlock unsuccessful

Anonymous — Sun, 18 Feb 2018 02:54:09 GMT

Thanks for, I'll look into doing the Skype call today and hopefully resolve this situation.

Re: Phone unlock unsuccessful

Cleoriff — Sun, 18 Feb 2018 06:41:16 GMT

@Anonymousyou could also try live chat this morning . They should be open at 8am UK time

http://www.o2.co.uk/mobile/chatnow

Re: Phone unlock unsuccessful

MI5 — Sun, 18 Feb 2018 09:24:01 GMT

When a phone is unlocked you get emailed a code to enter when inserting a non o2 SIM card.
Check spam folders to see if the unlock code is in there.
Unlocking help here
https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Re: Phone unlock unsuccessful

Bambino — Sun, 18 Feb 2018 13:42:53 GMT

Hope you're able to get it sorted @Anonymous. Please come back and let us know how you got on.

Re: Phone unlock unsuccessful

Marjo — Fri, 23 Feb 2018 15:31:39 GMT

Hi @Anonymous, how are you this week? As it's been a few days since you last posted, I wanted to check if you got your phone sorted ok in the end?

Re: Phone unlock unsuccessful

Anonymous — Fri, 23 Feb 2018 22:51:04 GMT

Hey @Marjo, I'm still without a phone at the moment. I have had a online chat with O2 however my situation seems quite complicated. I had my phone repaired via the O2 insurance team but what seems to have occured is that they replaced my handset with another one instead of repairing the one I sent to them. As such when I put in the unlock request it was denined, due to the IMEI numbers not matching as the insurance department had not changed any of the information on my account. So now the customer service guys on the web chat have raised an escalation form which may or may not help me in this situation but I am still waiting to hear back from them. Also the insurance department seems to have no method of contact other than telephone which I am still unable to do. So yeah thats where I'm at right now.

Re: Phone unlock unsuccessful

MI5 — Fri, 23 Feb 2018 22:53:55 GMT

Unfortunately that is a common issue with insurance replaced handsets.